Worst Customer service experience with Flycool

Hi my name is Wendy, I've witnessed the worst customer service experience and treatment with Flycool. From Requesting a transfer of my service and new installation which took a week before i had someone who actually could assist me,getting an agent that understood my query was the hardest part. the issue with getting the actual installation done because they didn't have my details and told me im not registered and this was after id made payment and was awaitingmy installation to be done. Then upon having gotten the installation after another week long wait from pestering them as well. I've not since gotten installed then it was the wait of the router which took days before arriving by courier. Now that everything's set up. I have no internet still because they have no activated my service and that I have been asking them daily for the past week and a half and worst I'm not getting any assistance or feedback on chat. It's like my messages and me as a customer have been just blocked or ignored intentionally this entire week.

Which had lead me to come here and report this. I initially made a request on the 28th June,payment on the 3rd July and had installation done on the 9th July, the router only delivered on the 17th and have since almost every day been making a request for my service to activated as I'm connected without internet.

I have messaged them on their useless chat number,made use of their live chat and even sent an email pleasing for their help and to activate my service. I've expressed my frustration and it's only fallen on deaf ears and when I last got help. Was told it's been escalated with urgency and today is th 24th July. Almost an entire month of horrible 😪 unpleasant stressful emotionally taxing regretful experience.

So advice to anyone looking for a seamless experience and good decent customer service. You can rather really do your research before doing so. Flycool for me has been by far the worst and most frustrating. Not to mention I have to work and run a business from home. I've lost so much time and money because of going with Flycool. And you can avoid that by considering other options. HomeConnect,Mtn Fibre, Frogfoot etc.