TM
Tracey M
1 reviews | Active since Feb 2022
01 Oct 2025, 15:41
Worst customer service
Worst customer service EVER! They don't respond to you and take hours to respond but don't seem to understand what their customers want
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
01 Oct 2025, 16:17Good Afternoon Tracey
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Fly.Cool's reply01 Oct 2025, 16:17
Official
Good Afternoon Tracey
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
TM
Tracey M's updateReviewer Update
01 Oct 2025, 18:50this is unacceptable and I don't accept your apology. I want my invoice by today or I will be cancelling my services with you immediately
TM
Tracey M's update01 Oct 2025, 18:50
Reviewer Update
this is unacceptable and I don't accept your apology. I want my invoice by today or I will be cancelling my services with you immediately
TM
Tracey M's updateReviewer Update
02 Oct 2025, 08:27I have still not had my query resolved till Sunday I'm waiting for an invoice how hard can that be? Totally *********** staff and I will be cancelling my services
TM
Tracey M's update02 Oct 2025, 08:27
Reviewer Update
I have still not had my query resolved till Sunday I'm waiting for an invoice how hard can that be? Totally *********** staff and I will be cancelling my services