MP
Mellory P
1 reviews | Active since Jan 2018
16 May 2025, 19:18
Worst company ever
I paid my internet and don’t have internet since Saturday 10-05-2025, I have sent numerous emails, WhatsApp messages and used the online chat system. I have sent my proof of payment so many times and still I have not internet. It just says my service is suspended, I’ve been waiting for feedback and still nothing. I waited about two hours at a time just for a consultant to help and all they said they would escalate it to allocate payment. I absolutely hate this Fly.Cool and their pathetic service, they don’t know the first thing about customer service and customer support. They are the worst internet provider in the country and I would not recommend them to anyone. I paid and got no service, they need to close their doors because they are the worst business to ever exist. Hate them and I can’t even get my money back
Helpful (0)
Replies (12)0
Replies (12)
Fly.Cool's replyOfficial
16 May 2025, 23:28Good Evening Mellory
Thank you for your Feedback!
Please advice on whether you used an Easy Pay reference or a Payment Link to process your transaction for further assistance, We apologies for this inconvenience
Thank you for your Feedback!
Please advice on whether you used an Easy Pay reference or a Payment Link to process your transaction for further assistance, We apologies for this inconvenience
Best regards,
Fly.Cool's reply16 May 2025, 23:28
Official
Good Evening Mellory
Thank you for your Feedback!
Please advice on whether you used an Easy Pay reference or a Payment Link to process your transaction for further assistance, We apologies for this inconvenience
Thank you for your Feedback!
Please advice on whether you used an Easy Pay reference or a Payment Link to process your transaction for further assistance, We apologies for this inconvenience
Best regards,
MP
Mellory P's updateReviewer Update
17 May 2025, 14:43I used the easy pay option
MP
Mellory P's update17 May 2025, 14:43
Reviewer Update
I used the easy pay option
MP
Mellory P's updateReviewer Update
17 May 2025, 14:45Today I waited two hours and was kicked out of the chat waiting and then I waited another 3 hours and was kicked out again. Still no help still no response and I still don’t have internet. I am beyond ****ed off to say the least because how do you pride yourself in customer service yet you can’t respond or help.
MP
Mellory P's update17 May 2025, 14:45
Reviewer Update
Today I waited two hours and was kicked out of the chat waiting and then I waited another 3 hours and was kicked out again. Still no help still no response and I still don’t have internet. I am beyond ****ed off to say the least because how do you pride yourself in customer service yet you can’t respond or help.
MP
Mellory P's updateReviewer Update
17 May 2025, 16:51Today at 16:00 a guy by the named Philani responded to my message on WhatsApp that I sent yesterday at 18:00 and he was very rude, I asked him why they take so long to respond he immediately kicked me out of the chat. Just in case anyone wants to join this company. I don’t suggest it unless you enjoy begging for help.
MP
Mellory P's update17 May 2025, 16:51
Reviewer Update
Today at 16:00 a guy by the named Philani responded to my message on WhatsApp that I sent yesterday at 18:00 and he was very rude, I asked him why they take so long to respond he immediately kicked me out of the chat. Just in case anyone wants to join this company. I don’t suggest it unless you enjoy begging for help.
Fly.Cool's replyOfficial
19 May 2025, 10:21Thank you for your Feedback!
Since you used an Easy Pay to make a transaction. Please provide us the reference number for further investigation as the relevant department has requested for it
Since you used an Easy Pay to make a transaction. Please provide us the reference number for further investigation as the relevant department has requested for it
Best regards,
Fly.Cool's reply19 May 2025, 10:21
Official
Thank you for your Feedback!
Since you used an Easy Pay to make a transaction. Please provide us the reference number for further investigation as the relevant department has requested for it
Since you used an Easy Pay to make a transaction. Please provide us the reference number for further investigation as the relevant department has requested for it
Best regards,
MP
Mellory P's updateReviewer Update
19 May 2025, 11:59***
MP
Mellory P's update19 May 2025, 11:59
Reviewer Update
***
Fly.Cool's replyOfficial
19 May 2025, 14:42Thank you. We have succussfully provided the Easy Pay reference to the relevant department. Please note that they have began the process of Tracing and Allocating your payment into your order for activation. Please revert back to us in the next 48 hours for Feedback.
Best regards,
Fly.Cool's reply19 May 2025, 14:42
Official
Thank you. We have succussfully provided the Easy Pay reference to the relevant department. Please note that they have began the process of Tracing and Allocating your payment into your order for activation. Please revert back to us in the next 48 hours for Feedback.
Best regards,
MP
Mellory P's updateReviewer Update
19 May 2025, 15:38Hi this is the same message I’ve been getting since last week Tuesday.
There’s been no feedback at all.
I want to cancel my line with Fly.Cool and I want a refund. I have found another service provider, I just need my line cancelled and my R429 back. I already sent an email through for this request, I need an email confirming my request.
Thank you
There’s been no feedback at all.
I want to cancel my line with Fly.Cool and I want a refund. I have found another service provider, I just need my line cancelled and my R429 back. I already sent an email through for this request, I need an email confirming my request.
Thank you
MP
Mellory P's update19 May 2025, 15:38
Reviewer Update
Hi this is the same message I’ve been getting since last week Tuesday.
There’s been no feedback at all.
I want to cancel my line with Fly.Cool and I want a refund. I have found another service provider, I just need my line cancelled and my R429 back. I already sent an email through for this request, I need an email confirming my request.
Thank you
There’s been no feedback at all.
I want to cancel my line with Fly.Cool and I want a refund. I have found another service provider, I just need my line cancelled and my R429 back. I already sent an email through for this request, I need an email confirming my request.
Thank you
Fly.Cool's replyOfficial
20 May 2025, 12:56Noted Mellory.
However, we cannot provide a refund for a payment that has not reflected on our side. Other process also cannot be conducted as the relevant department has already began the process of Tracing and Allocating your funds. As adviced above, please revert back to us upon the ETA period for more feedback about their Tracing Status
However, we cannot provide a refund for a payment that has not reflected on our side. Other process also cannot be conducted as the relevant department has already began the process of Tracing and Allocating your funds. As adviced above, please revert back to us upon the ETA period for more feedback about their Tracing Status
Best regards,
Fly.Cool's reply20 May 2025, 12:56
Official
Noted Mellory.
However, we cannot provide a refund for a payment that has not reflected on our side. Other process also cannot be conducted as the relevant department has already began the process of Tracing and Allocating your funds. As adviced above, please revert back to us upon the ETA period for more feedback about their Tracing Status
However, we cannot provide a refund for a payment that has not reflected on our side. Other process also cannot be conducted as the relevant department has already began the process of Tracing and Allocating your funds. As adviced above, please revert back to us upon the ETA period for more feedback about their Tracing Status
Best regards,
MP
Mellory P's updateReviewer Update
20 May 2025, 15:37So you are telling me that you can’t find my payment, and refuse to release my line until you do. What part of I don’t need have internet don’t you understand.
Please just cancel my line, I don’t care about the money. My new service provider is waiting for my line to be cancelled. I don’t want to have anything to do with your company any longer. Just cancel my line that’s the least you can do for me now.
Please just cancel my line, I don’t care about the money. My new service provider is waiting for my line to be cancelled. I don’t want to have anything to do with your company any longer. Just cancel my line that’s the least you can do for me now.
MP
Mellory P's update20 May 2025, 15:37
Reviewer Update
So you are telling me that you can’t find my payment, and refuse to release my line until you do. What part of I don’t need have internet don’t you understand.
Please just cancel my line, I don’t care about the money. My new service provider is waiting for my line to be cancelled. I don’t want to have anything to do with your company any longer. Just cancel my line that’s the least you can do for me now.
Please just cancel my line, I don’t care about the money. My new service provider is waiting for my line to be cancelled. I don’t want to have anything to do with your company any longer. Just cancel my line that’s the least you can do for me now.
MP
Mellory P's updateReviewer Update
20 May 2025, 15:37Cancel my line, cancel my subscription.
MP
Mellory P's update20 May 2025, 15:37
Reviewer Update
Cancel my line, cancel my subscription.
MP
Mellory P's updateReviewer Update
21 May 2025, 13:52its been 48 hours can i have feedback
MP
Mellory P's update21 May 2025, 13:52
Reviewer Update
its been 48 hours can i have feedback