nM
nomasonto M
1 reviews | Active since Oct 2012
02 Apr 2025, 09:32
Worst Client service ever
I have been having a problem with my router since Monday and have trying to get through to them to have them check it ou***** day 3 with a reference number but still no assistance.you wait forever for them to address your query and it will go unresolved. What's frustrating is that they don't have an inbound call centre to mitigate this challenge of us having to log a call for days without assistance. I'm not happy at all
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Fly.Cool's replyOfficial
02 Apr 2025, 16:09Good Afternoon Nomasonto
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Fly.Cool's reply02 Apr 2025, 16:09
Official
Good Afternoon Nomasonto
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session