LM
Lulama M
1 reviews | Active since Mar 2021
23 Jan 2023, 12:18
worse ISP
I paid on the 13th of January and it is now the 23rd, I still don't have wifi and the fact that I work from home is not helping. I hate the fact that it's been a week and still no feedback, everytime I contact your whatsapp I'm told that the issue has been escalated to Vuma. On Tuesday last week I was told to give you guys 48hrs to allocate payment then on Thursday I was told to wait another 24 hours now it's Monday still nothing instead, I'm getting the same response. I need to know what more do I have to do cos I've become very impatient with you guys now
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Fly.Cool's replyOfficial
24 Jan 2023, 14:06Good day Lulama!
Thank you for the feedback!
It is very unfortunate that you have not had a pleasant experience, and for that we do sincerely apologize.
It has come to our attention that there is an issue with the payment platform and VUMA is aware of this and are working to get it resolved. We can assure you that this is being looked into for all those affected.
Thank you for the feedback!
It is very unfortunate that you have not had a pleasant experience, and for that we do sincerely apologize.
It has come to our attention that there is an issue with the payment platform and VUMA is aware of this and are working to get it resolved. We can assure you that this is being looked into for all those affected.
Fly.Cool's reply24 Jan 2023, 14:06
Official
Good day Lulama!
Thank you for the feedback!
It is very unfortunate that you have not had a pleasant experience, and for that we do sincerely apologize.
It has come to our attention that there is an issue with the payment platform and VUMA is aware of this and are working to get it resolved. We can assure you that this is being looked into for all those affected.
Thank you for the feedback!
It is very unfortunate that you have not had a pleasant experience, and for that we do sincerely apologize.
It has come to our attention that there is an issue with the payment platform and VUMA is aware of this and are working to get it resolved. We can assure you that this is being looked into for all those affected.