DM
Dineo M
1 reviews | Active since Sept 2017
23 Jan 2024, 08:38
Without Connection for days
I have been without network connection since Friday. I logged a call again and was advised that I will get feedback within 72 hours. 72 hours has long passed and no body has gotten back to me.
I have requested on so many occasions for a technician to come and check the router itself and nobody literally no one has been able to assist with my query.
I can’t even work and all I do is spend more money having to buy data on the side. When I try to have a chat with a service consultant on the WhatsApp chat nobody even responds.
Can a technician just come and check this router please or else you can cancel my contract.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
23 Jan 2024, 09:18 Good day Dineo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department, they will be in contact with you soon to resolve the query but what I am picking up on the system is that your connection has been restored successfully!
Should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department, they will be in contact with you soon to resolve the query but what I am picking up on the system is that your connection has been restored successfully!
Should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply23 Jan 2024, 09:18
Official
Good day Dineo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department, they will be in contact with you soon to resolve the query but what I am picking up on the system is that your connection has been restored successfully!
Should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department, they will be in contact with you soon to resolve the query but what I am picking up on the system is that your connection has been restored successfully!
Should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Once again please do accept our apology and please give us time to resolve the query
Best regards,
DM
Dineo M's updateReviewer Update
23 Jan 2024, 09:24Like I said there's something wrong with the router, the lights don't flick and when I try to connect it says password incorrect. I restart atleast 10 times in a day!! How hard is it for a technician to just come and check it out?? Why must I explain one thing everyday?
Has anyone ever thought that maybe the router is faulty and come and check it?? I have been suffering since December and now its worse!
It's fine if a technician cant come today please cancel my contract, I'll also reverse my payments
Has anyone ever thought that maybe the router is faulty and come and check it?? I have been suffering since December and now its worse!
It's fine if a technician cant come today please cancel my contract, I'll also reverse my payments
DM
Dineo M's update23 Jan 2024, 09:24
Reviewer Update
Like I said there's something wrong with the router, the lights don't flick and when I try to connect it says password incorrect. I restart atleast 10 times in a day!! How hard is it for a technician to just come and check it out?? Why must I explain one thing everyday?
Has anyone ever thought that maybe the router is faulty and come and check it?? I have been suffering since December and now its worse!
It's fine if a technician cant come today please cancel my contract, I'll also reverse my payments
Has anyone ever thought that maybe the router is faulty and come and check it?? I have been suffering since December and now its worse!
It's fine if a technician cant come today please cancel my contract, I'll also reverse my payments
Fly.Cool's replyOfficial
23 Jan 2024, 09:48Good day Dineo,
We are trying to contact you with no success. Kindly revert back to us via email as we have sent you an email as well.
Hope to speak with you soon.
We are trying to contact you with no success. Kindly revert back to us via email as we have sent you an email as well.
Hope to speak with you soon.
Best regards,
Fly.Cool's reply23 Jan 2024, 09:48
Official
Good day Dineo,
We are trying to contact you with no success. Kindly revert back to us via email as we have sent you an email as well.
Hope to speak with you soon.
We are trying to contact you with no success. Kindly revert back to us via email as we have sent you an email as well.
Hope to speak with you soon.
Best regards,