Wish there was an option for zero star, maybe a slap or 2 would be great.

I've had the worst service of my life. Fly.Cool does not have trained agents nor do they have field staff that can accomplish an task. I was in contact with a lady name Valentia, I have no words for this lady, she needs extensive training on customer service. She calls me during working hours when she requires payment, even if you decline the call, she will blow up your phone for that payment, and continues to pester you saying installation will be complete by the next day if payment is done on the current day. Anywhooo, I did payment, techs came home the next day to install, when I got home I was told that there is a problem with the main box and an engineer needs to attend to it. We were told that they work 24/7 however no time Frame can be given, and they also can't give me a contact number. So payment took place on Tuesday (02.10.2024) Wednesday techs came through, today is Thursday, I reached out to the installers who told me I need to contact my service provider or the lady who helped me with the application because on their side, their job is completed. I messaged Valentia at 6.12am Thursday morning, she responded and said she would follow up and let me know. I started messaging her from 2pm, no response, I tried calling her at 3.07pm, she declined the call and she rep**** to my message at 3.09 saying "on it" by this time i was frustrated, and then she proceeded to tell me to give her the serial number of the router, to which I responded that I'm at work and I can't give her the serial number, I texted her at 6am why didn't she ask then for it, when I'm at work she asks me for this, she could of obviously got the report from the techs who must of jotted down a serial number which they had installed, instead she tells Mei should have someone at home. Proceeds to call me rude and she wonders what my family goes through with someone as heartless as I am yet no where in her messages offers an apology and feedback. I've gotten zero assistance from her, she then tells me she will wait for me to get home for the serial number and ignore other msgs of mine, I didn't not even bother responding, 20 mins later she forwards me a msg, probably from her up line stating "tell the client send a msg to the helpline if they being rude" I asked what helpline, no response, when I told her they are pathetic because they telling me what to do but not telling me what channel to use, then she responds to me. So this woman just kept on wanted to engage with me in a keyboard war instead of assisting and getting the query resolved, when I asked for a refund she asked for banking details, till now, no notification of engineers, or refund, or even a password to the router. I've had more chat time with her during arguments than I had when signing up and querying the fault. If she invested that much time in her job, the reviews of fly.cool wouldn't be as poor as I've seen now. I should of done a review of them first before signing up. I've been sitting on the WhatsApp helpline, online helpline, call center helpline and still no response, they say live chat, they should change it to dead chat, ain't no one alive there. So just went onto WhatsApp to ask her where is my refund, she must put her money where her mouth is, I find out she blocked me 😂 Hai this company, should be banned from trading their services, because clearly there is no service that they providing except headaches and disappointment