LN
Luvuyo N
1 reviews | Active since Jan 2024
05 Jan 2024, 13:41
WiFi wire
This company is so terrible it drives me nuts, for more then two weeks all i've ask is to replace my WiFi cable, instead no one replies to emails nor the live chat portal or even the WhatsApp portal.
If they do respond they only provide me with a bunch of ref number or don't even to respond, i pay a lot money and all I'm asking for is to get someone here and replace the damaged wire, this is not rocket science.
Dam your service is terrible.
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Fly.Cool's replyOfficial
05 Jan 2024, 21:14Good Evening Luvuyo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We regret to inform you that Vumatel's service updates have been temporarily halted due to recent incidents of violence in the local area, affecting our ability to carry out installations and maintenance.
We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. Our top priority is the safety of our team members and customers. We will keep you informed and resume services as soon as it is deemed safe to do so.
Thank you for your understanding and patience during this challenging time.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We regret to inform you that Vumatel's service updates have been temporarily halted due to recent incidents of violence in the local area, affecting our ability to carry out installations and maintenance.
We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. Our top priority is the safety of our team members and customers. We will keep you informed and resume services as soon as it is deemed safe to do so.
Thank you for your understanding and patience during this challenging time.
Best regards,
Fly.Cool's reply05 Jan 2024, 21:14
Official
Good Evening Luvuyo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We regret to inform you that Vumatel's service updates have been temporarily halted due to recent incidents of violence in the local area, affecting our ability to carry out installations and maintenance.
We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. Our top priority is the safety of our team members and customers. We will keep you informed and resume services as soon as it is deemed safe to do so.
Thank you for your understanding and patience during this challenging time.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We regret to inform you that Vumatel's service updates have been temporarily halted due to recent incidents of violence in the local area, affecting our ability to carry out installations and maintenance.
We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. Our top priority is the safety of our team members and customers. We will keep you informed and resume services as soon as it is deemed safe to do so.
Thank you for your understanding and patience during this challenging time.
Best regards,