TM
Tumelo M
1 reviews | Active since Dec 2024
09 Dec 2024, 18:29
Wifi Service
I honestly do not understand the service that this fly.cool render. Your communication is so bad. My wifi services have been cut of, I made a payment on the 24th November and to date my services are not restored. I've been trying to communicate on both WhatsApp and email, but there's no response. I shared a proof of payment but no one is responding. You guys just don't care it seems! This is frustrating as we work from home and are without internet because of your bad communication and service!!!
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Replies (5)0
Replies (5)
Fly.Cool's replyOfficial
10 Dec 2024, 12:45Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that we have escalated the matter to the relevant team to allocate your funds. We will revert back to you.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that we have escalated the matter to the relevant team to allocate your funds. We will revert back to you.
Fly.Cool's reply10 Dec 2024, 12:45
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that we have escalated the matter to the relevant team to allocate your funds. We will revert back to you.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that we have escalated the matter to the relevant team to allocate your funds. We will revert back to you.
TM
Tumelo M's updateReviewer Update
10 Dec 2024, 14:46And how long with that take if I may ask? As I'm still waiting. Also I hope we not gonna have issues where my subscription experires in a few days as I did not have internet the whole time. So please activate it and give me my 29 days from today. Thank you!
TM
Tumelo M's update10 Dec 2024, 14:46
Reviewer Update
And how long with that take if I may ask? As I'm still waiting. Also I hope we not gonna have issues where my subscription experires in a few days as I did not have internet the whole time. So please activate it and give me my 29 days from today. Thank you!
Fly.Cool's replyOfficial
11 Dec 2024, 07:40Good Morning Tumelo,
Kindly note that we do not have a turnaround time for allocation of funds however we will do our utmost best to get the matter resolved as soon as possible. Your 30 days will start once the funds is allocated and your service is active. Once again please do accept our apology and please give us time to resolve the query
Kindly note that we do not have a turnaround time for allocation of funds however we will do our utmost best to get the matter resolved as soon as possible. Your 30 days will start once the funds is allocated and your service is active. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply11 Dec 2024, 07:40
Official
Good Morning Tumelo,
Kindly note that we do not have a turnaround time for allocation of funds however we will do our utmost best to get the matter resolved as soon as possible. Your 30 days will start once the funds is allocated and your service is active. Once again please do accept our apology and please give us time to resolve the query
Kindly note that we do not have a turnaround time for allocation of funds however we will do our utmost best to get the matter resolved as soon as possible. Your 30 days will start once the funds is allocated and your service is active. Once again please do accept our apology and please give us time to resolve the query
TM
Tumelo M's updateReviewer Update
12 Dec 2024, 06:58So... I don't know what world you guys live or what kind of a company are you running here!!! Because in the normal world, when you mention an escalation it means that the matter will be prioritized... How does an escalation of this sort take more than 3 days? This is utter nonsense... I tell you what, would it not be easier and quicker to then give me a refund then get myself a new ISP that would take me serious? I'm really tired of fighting with you guys. I've had it!!!!!!
TM
Tumelo M's update12 Dec 2024, 06:58
Reviewer Update
So... I don't know what world you guys live or what kind of a company are you running here!!! Because in the normal world, when you mention an escalation it means that the matter will be prioritized... How does an escalation of this sort take more than 3 days? This is utter nonsense... I tell you what, would it not be easier and quicker to then give me a refund then get myself a new ISP that would take me serious? I'm really tired of fighting with you guys. I've had it!!!!!!
TM
Tumelo M's updateReviewer Update
13 Dec 2024, 11:06And still no feedback /update, no?
TM
Tumelo M's update13 Dec 2024, 11:06
Reviewer Update
And still no feedback /update, no?