kM
kedibone M
1 reviews | Active since Nov 2021
24 Jun 2024, 12:39
Wifi not reconnected due to them not being able to trace my payment
i just dont wanna lie this is the most *********** business the worst ever that i have come across , i was sent an sms updating me about payment and a payment was done Saturday the 22 June 2024 and mind you my services was expiring on Saturday at midnight . come midnight my services were cut and I couldn't access anything through my WIFI. Sunday morning i tried to send the WhatsApp as they dont have a direct number to call them but i am send from pillar to post , Hey Fly cool we took your services because we running business but your services lacks . even today I am still going up and down with , i have send all the relevant statements they needed but they cant even help me , they are telling me to wait for 5-7 days . i am running a business i need that Wi-Fi connect ASAP .
Helpful (0)
Replies (7)0
Replies (7)
Fly.Cool's replyOfficial
24 Jun 2024, 13:01Good Afternoon Kedibone,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department in order to activate your service. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply24 Jun 2024, 13:01
Official
Good Afternoon Kedibone,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department in order to activate your service. Once again please do accept our apology and please give us time to resolve the query
kM
kedibone M's updateReviewer Update
24 Jun 2024, 13:06but how long do we have to wait ? the entire day yesterday i was talking to your machines and some agents spoke to me but still nothing even now , we cant be loosing our business because of this kind of services we get from you guys , we pay our hard earned money for you guys to play with us , no this is unacceptable. please reinstate my service ASAP . if i give you guys time to resolve a simple issue its going to take another day without the service . no man
kM
kedibone M's update24 Jun 2024, 13:06
Reviewer Update
but how long do we have to wait ? the entire day yesterday i was talking to your machines and some agents spoke to me but still nothing even now , we cant be loosing our business because of this kind of services we get from you guys , we pay our hard earned money for you guys to play with us , no this is unacceptable. please reinstate my service ASAP . if i give you guys time to resolve a simple issue its going to take another day without the service . no man
kM
kedibone M's updateReviewer Update
24 Jun 2024, 15:31even now i am still waiting to that service to be activated . bad service indeed
kM
kedibone M's update24 Jun 2024, 15:31
Reviewer Update
even now i am still waiting to that service to be activated . bad service indeed
Fly.Cool's replyOfficial
24 Jun 2024, 15:57Hello Kedibone
We understand the frustration that comes with waiting, please note we are awaiting feedback and we will advise accordingly.
We apologize for the inconvenience.
We understand the frustration that comes with waiting, please note we are awaiting feedback and we will advise accordingly.
We apologize for the inconvenience.
Fly.Cool's reply24 Jun 2024, 15:57
Official
Hello Kedibone
We understand the frustration that comes with waiting, please note we are awaiting feedback and we will advise accordingly.
We apologize for the inconvenience.
We understand the frustration that comes with waiting, please note we are awaiting feedback and we will advise accordingly.
We apologize for the inconvenience.
kM
kedibone M's updateReviewer Update
25 Jun 2024, 07:46its me again with the same pathetic network ever . i have made a second payment to this Fly cool and still nothing , if this issue its not resolved by today pls i need all my refund back ASAP
kM
kedibone M's update25 Jun 2024, 07:46
Reviewer Update
its me again with the same pathetic network ever . i have made a second payment to this Fly cool and still nothing , if this issue its not resolved by today pls i need all my refund back ASAP
kM
kedibone M's updateReviewer Update
25 Jun 2024, 08:56this is the only thing i am getting from flycool
Help Fly Cool!! | 8:43 AM (11 minutes ago) | |
to me
to me
Good day,
I hope this email finds well. Apologies for the late response
Please be advised that we have escalated the matter to the relevant team to allocate the payment.
We apologies for this inconvenience
Kind regards
Fly.cool Customer Support team
René J
kM
kedibone M's update25 Jun 2024, 08:56
Reviewer Update
this is the only thing i am getting from flycool
Help Fly Cool!! | 8:43 AM (11 minutes ago) | |
to me
to me
Good day,
I hope this email finds well. Apologies for the late response
Please be advised that we have escalated the matter to the relevant team to allocate the payment.
We apologies for this inconvenience
Kind regards
Fly.cool Customer Support team
René J
Fly.Cool's replyOfficial
25 Jun 2024, 16:50Hello Kedibone!
We apologize for the unpleasant experience you shared with our company.
Kindly note we have sent follow up, for the query.
We apologize for the inconvenience.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have sent follow up, for the query.
We apologize for the inconvenience.
Fly.Cool's reply25 Jun 2024, 16:50
Official
Hello Kedibone!
We apologize for the unpleasant experience you shared with our company.
Kindly note we have sent follow up, for the query.
We apologize for the inconvenience.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have sent follow up, for the query.
We apologize for the inconvenience.