JW
Jacqueline W
1 reviews | Active since Dec 2024
03 Feb 2025, 08:20
Wifi no connection
Good day I am struggling to get hold of an agent as my Wifi has been off since yesterday my box is flickering red.
Helpful (0)
Replies (5)0
Replies (5)
Fly.Cool's replyOfficial
03 Feb 2025, 12:51Good Afternoon Jacqueline
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***9 Please Accept our deepest apologies for such an inconvenience.
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***9 Please Accept our deepest apologies for such an inconvenience.
Fly.Cool's reply03 Feb 2025, 12:51
Official
Good Afternoon Jacqueline
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***9 Please Accept our deepest apologies for such an inconvenience.
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***9 Please Accept our deepest apologies for such an inconvenience.
JW
Jacqueline W's updateReviewer Update
03 Feb 2025, 14:46Thank you can you advise more or less how long it will take for the technical team to assist as I am working from home
JW
Jacqueline W's update03 Feb 2025, 14:46
Reviewer Update
Thank you can you advise more or less how long it will take for the technical team to assist as I am working from home
JW
Jacqueline W's updateReviewer Update
04 Feb 2025, 09:50Good day How long will it take for a technician to come out as I'm working from home and I need my internet to be sorted out today.
JW
Jacqueline W's update04 Feb 2025, 09:50
Reviewer Update
Good day How long will it take for a technician to come out as I'm working from home and I need my internet to be sorted out today.
Fly.Cool's replyOfficial
04 Feb 2025, 12:21Good Afternoon Jacqueline
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
ETA is 72 Hours however we will do our utmost best to get it done before that.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
ETA is 72 Hours however we will do our utmost best to get it done before that.
Fly.Cool's reply04 Feb 2025, 12:21
Official
Good Afternoon Jacqueline
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
ETA is 72 Hours however we will do our utmost best to get it done before that.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
ETA is 72 Hours however we will do our utmost best to get it done before that.
JW
Jacqueline W's updateReviewer Update
04 Feb 2025, 12:48So are you saying 72 hours as I got a message from Nicholas to advise 12 to 48 hours as I logged a ticket on Sunday so what is the correct turn around time now 72hours or 12 to 48 hours please urgently advise you guys received payment now I must still buy data as I am working from home, will you guys reduce my payment this month as I am with out internet now for almost 3days
JW
Jacqueline W's update04 Feb 2025, 12:48
Reviewer Update
So are you saying 72 hours as I got a message from Nicholas to advise 12 to 48 hours as I logged a ticket on Sunday so what is the correct turn around time now 72hours or 12 to 48 hours please urgently advise you guys received payment now I must still buy data as I am working from home, will you guys reduce my payment this month as I am with out internet now for almost 3days