SM
Shadi M
1 reviews | Active since Apr 2023
04 Apr 2023, 00:59
Wi-Fi installation
<div>Hi I'm so angry with the fly Cool people or Vuma , I made a payment on the 21st of February for Wi-Fi installation and to date they still haven't come, I tried to reach out in so many platform without any success, at first they were replying o my email now it's just quiet, I've even asked for a refund but there still no reply, I'm so ****ed cause I paid knowing they will come and install so we can get on with our needs and my children school work, I have a matriculants now it's a problem to do his school work, can I quickly get an assistance please, </div>
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Fly.Cool's replyOfficial
07 Apr 2023, 12:43Good day Shadi!
Thank you for the feedback!
We do apologize for the inconvenience you are currently experiencing; we can assure you we take all customer complaints serious so that we get to the bottom of what the problem is and to fix things. We strive to give all our valued clients the best possible service at all times.
With regards to your query, we have noted there is an issue with your address, and this has stalled the installation process, we can say with cer*****y the installation crew have been ready to get you installed so that you can start enjoying our internet service. We will make sure the installations department will be in touch with you so that this is sorted out without further delay.
Thank you for the feedback!
We do apologize for the inconvenience you are currently experiencing; we can assure you we take all customer complaints serious so that we get to the bottom of what the problem is and to fix things. We strive to give all our valued clients the best possible service at all times.
With regards to your query, we have noted there is an issue with your address, and this has stalled the installation process, we can say with cer*****y the installation crew have been ready to get you installed so that you can start enjoying our internet service. We will make sure the installations department will be in touch with you so that this is sorted out without further delay.
Fly.Cool's reply07 Apr 2023, 12:43
Official
Good day Shadi!
Thank you for the feedback!
We do apologize for the inconvenience you are currently experiencing; we can assure you we take all customer complaints serious so that we get to the bottom of what the problem is and to fix things. We strive to give all our valued clients the best possible service at all times.
With regards to your query, we have noted there is an issue with your address, and this has stalled the installation process, we can say with cer*****y the installation crew have been ready to get you installed so that you can start enjoying our internet service. We will make sure the installations department will be in touch with you so that this is sorted out without further delay.
Thank you for the feedback!
We do apologize for the inconvenience you are currently experiencing; we can assure you we take all customer complaints serious so that we get to the bottom of what the problem is and to fix things. We strive to give all our valued clients the best possible service at all times.
With regards to your query, we have noted there is an issue with your address, and this has stalled the installation process, we can say with cer*****y the installation crew have been ready to get you installed so that you can start enjoying our internet service. We will make sure the installations department will be in touch with you so that this is sorted out without further delay.