We subscribed for their services, which we were after told that there is no infrastructure in our area, we did pay then received a refund

We subscribed for their services, which we were after told that there is no infrastructure in our area, we did pay then received a refund. The only problem is that our line still blocked we can't apply with another Fibre company: *Sandile T.*: Please be advised that your address has an inflight with another internet service provided and we need a proof of address for us to clear the line and assist with placing the order.