Wanna get Vuma?..Think Again.

Last month I asked to upgrade my internet speed for work purposes because I work from home, I was paying R499 and wanted to upgrade to R799, it took Flycool a week for them to attend to my enquiry, I had to work using my own data that i had to buy due to their inconveniences This month I then asked if i could go back to my R499 plan and was told to rather wait for my payment date for them to send me a new payment link, I did as advised then sent an email and a direct message to them on my payment date but they did not respond until it was time for me to start working, I ended up paying the R799, received an email confirmation of my payment but my internet has not been working ever since. I contacted them yet again, was asked to reboot my router and try again. Did as told but the issue persisted. 2 hours later they sent me the new payment link which was now useless because it was way too late. Was told that my service has been canceled and my issue is being escalated. It's been 3 days without internet, I'm buying data out of my own pocket which is the same thing they did to me last month, I'm so annoyed and disappointed, makes sense why they have no customer service line.