LT
Levina T
1 reviews | Active since Mar 2019
04 Mar 2024, 12:56
Wait 30 days for a redund
Very bad client support They only assist you via whats app and you never get through on the land line to speak to someone.
My debit order for end Feb 2024 went off 3 times ans the want me to wait 30 days for my refund
Helpful (0)
Replies (1)0
Replies (1)
Fly.Cool's replyOfficial
04 Mar 2024, 14:11Good day Levina
Thank you for the feedback!
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
Please be advised that the escalation regarding your refund needs to be provided to Payfast, to make them aware, in order to do an investigation, as well as to provide them with your banking details. This is to avoid the issue from reoccurring in the future, hence the lengthy process period.
Thank you for the feedback!
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
Please be advised that the escalation regarding your refund needs to be provided to Payfast, to make them aware, in order to do an investigation, as well as to provide them with your banking details. This is to avoid the issue from reoccurring in the future, hence the lengthy process period.
Best regards,
Fly.Cool's reply04 Mar 2024, 14:11
Official
Good day Levina
Thank you for the feedback!
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
Please be advised that the escalation regarding your refund needs to be provided to Payfast, to make them aware, in order to do an investigation, as well as to provide them with your banking details. This is to avoid the issue from reoccurring in the future, hence the lengthy process period.
Thank you for the feedback!
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
Please be advised that the escalation regarding your refund needs to be provided to Payfast, to make them aware, in order to do an investigation, as well as to provide them with your banking details. This is to avoid the issue from reoccurring in the future, hence the lengthy process period.
Best regards,