Vuma and Fly.cool

Fly.cool dont put your problem on me.

So let me school you.

I’ve have been experienced with your service and communication, which have become increasingly frustrating and unacceptable. Please allow me to clarify the situation and provide a detailed timeline:

1. I have contacted your team multiple times regarding my payment without receiving timely or effective assistance.
2. Due to consistently poor service—such as the lack of a phone line, delayed responses via Facebook, and no replies on WhatsApp—I requested to cancel my service. During a conversation with one of your agents on Facebook, the cancellation was confirmed. Despite this, money was debited from my account, and I was told via Facebook that refunds are not issued. I have saved this conversation and can share it if necessary.
3. After the funds were deducted, I immediately messaged your team to ask why payment was taken after the cancellation. The response was vague and unhelpful. I reluctantly agreed to remain with the service for one final month, as you offered no other resolution and explicitly stated that no refund would be provided. I chose not to escalate the matter further at the time in hopes of avoiding more complications.
4. However, on April 2nd, my line was disconnected. When I scanned the QR code on my Vuma box, it showed the status as “Cancelled.” Despite your prior confirmation that the cancellation would be reversed, the same issue occurred again yesterday evening—disconnected service and a “Cancelled” status. I have photographic evidence of this.
5. One of your agents previously informed me that the cancellation status had been communicated to Vuma for reactivation. Now, you’re stating that there is a “connection issue.” This inconsistency is extremely concerning.
6. Furthermore, it is unsettling that your team struggles to identify me despite our extensive chat history. You request serial numbers from my Vuma box even though you should already have my account details.

But here on hellop peter you refer to a conversations we had earlieo on another platform.

7.To make matters worse, every time I attempt to raise these concerns, your team either abruptly ends the chat or fails to provide a solution. I spoke directly with Vuma, provided my details, and was informed by a manager and Consultan Amanda that Fly.Cool officially cancelled my service. Who are telling lies???VUMA this ips provider really do what ever they like to do.

Friendly reminder dont take money out of my account again.

Dead response you are not entertainment 😒 for connection needs i will most definitely cancel your service towards month end!!!