LM
Lulama M
1 reviews | Active since Mar 2021
17 Jan 2023, 14:41
Very unhappy
I paid on Friday the 13th and my wifi is still not working when I sent them whatsapps and emails with my POP, I get told it's being escalated. when I tried calling the lines are busy
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
18 Jan 2023, 09:30Good day Lulama!
We do apologize for the huge inconvenience that you have had to experience.
We are trying to get in touch with you but are failing, however take note that we have logged the necessary ticket so that you are assisted without further delay.
We do apologize for the huge inconvenience that you have had to experience.
We are trying to get in touch with you but are failing, however take note that we have logged the necessary ticket so that you are assisted without further delay.
Fly.Cool's reply18 Jan 2023, 09:30
Official
Good day Lulama!
We do apologize for the huge inconvenience that you have had to experience.
We are trying to get in touch with you but are failing, however take note that we have logged the necessary ticket so that you are assisted without further delay.
We do apologize for the huge inconvenience that you have had to experience.
We are trying to get in touch with you but are failing, however take note that we have logged the necessary ticket so that you are assisted without further delay.
LM
Lulama M's updateReviewer Update
20 Jan 2023, 09:50last week I was told to give you guys 'a few hours'. Then on Tuesday I was told you give you guys 48 hours to trace payment now I have to wait for another escalation. It has been a whole week and every time I contact you guys I'm getting the same response "my query has been escalated" please call me on *** to discuss a way forwardI'm getting really frustrated by all of this and I will find a way to talk to higher authorities to get my money back and get cancel my services with you guys
LM
Lulama M's update20 Jan 2023, 09:50
Reviewer Update
last week I was told to give you guys 'a few hours'. Then on Tuesday I was told you give you guys 48 hours to trace payment now I have to wait for another escalation. It has been a whole week and every time I contact you guys I'm getting the same response "my query has been escalated" please call me on *** to discuss a way forwardI'm getting really frustrated by all of this and I will find a way to talk to higher authorities to get my money back and get cancel my services with you guys