VM
Vuyolwethu M
1 reviews | Active since Feb 2024
09 Oct 2024, 14:10
Very disappointed
Very disappointed with this company. I have been offline from the 5th October 2024 and I am still offline till today. The customer service for this company has absolutely no customer service experience. They dont even do follow ups with me but I'll be expected to pay full month end. If you want to install their fibre line, do not do it
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
09 Oct 2024, 14:27Good day Vuyolwethu
Thank you for your feedback !
Your logged ticket case ***0 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Escalated Case ***0
Case ***0 has been escalated successfully to the first level escalation
Thank you for your feedback !
Your logged ticket case ***0 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Escalated Case ***0
Case ***0 has been escalated successfully to the first level escalation
Fly.Cool's reply09 Oct 2024, 14:27
Official
Good day Vuyolwethu
Thank you for your feedback !
Your logged ticket case ***0 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Escalated Case ***0
Case ***0 has been escalated successfully to the first level escalation
Thank you for your feedback !
Your logged ticket case ***0 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Escalated Case ***0
Case ***0 has been escalated successfully to the first level escalation
VM
Vuyolwethu M's updateReviewer Update
09 Oct 2024, 14:54I have call the VumaTel customer numerous times and told them that I am only available after 6pm. This has been happening since Saturday, and I've been offline for 4 days. Will the amount be returned back for the days I was offline??
VM
Vuyolwethu M's update09 Oct 2024, 14:54
Reviewer Update
I have call the VumaTel customer numerous times and told them that I am only available after 6pm. This has been happening since Saturday, and I've been offline for 4 days. Will the amount be returned back for the days I was offline??
VM
Vuyolwethu M's updateReviewer Update
09 Oct 2024, 18:27No one has connected me to solve my case and no answer to my question either. Not sure if I should escalate this matter higher cause you do not have any customer care service and ignore the fact that I've been offline since Saturday. How the hell should I work as I work after 6pm and need my internet connection.
VM
Vuyolwethu M's update09 Oct 2024, 18:27
Reviewer Update
No one has connected me to solve my case and no answer to my question either. Not sure if I should escalate this matter higher cause you do not have any customer care service and ignore the fact that I've been offline since Saturday. How the hell should I work as I work after 6pm and need my internet connection.
Fly.Cool's replyOfficial
12 Oct 2024, 11:26Thank you for your feedback !
Your logged ticket case ***0 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Escalated ***0 Case
Case ***0 has been escalated successfully to the second level escalation
Fly.Cool's reply12 Oct 2024, 11:26
Official
Thank you for your feedback !
Your logged ticket case ***0 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Escalated ***0 Case
Case ***0 has been escalated successfully to the second level escalation