VERY BAD POOR CUSTOMER SERVICE

I paid my wifi on Friday, I have still to get feedback, from the relevant department. I am totally and utterly disgusted and disappointed in this whole lack of customer service,if there is any. I have never had an issue in all my time with Vumatel Fly.cool-4 years, but this is totally changing my perspective. The email I received from fly.cool, that contained my easypay number apparently wasn't even my easypay number. Totally frustrated, angry and disappointed.