NR
Natasha R
1 reviews | Active since Nov 2018
26 Oct 2022, 19:02
Very bad customer service
Our fiber in Eldorado Park has been off since Friday 22 October 2022. It was working briefly on Saturday evening then off again till Monday 24 October 2022. Today is the 26th of October 2022 and the fiber was off until 5pm and now it's off once again. I mean what gives? When we don't pay we are disconnected immediately but every month since I'm using Vuma there's 2 or 3 days we're without fiber. I'm buying more data than ever more. It doesn't even help to whatsapp or call as no one responds.
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Replies (2)
Fly.Cool's replyOfficial
01 Dec 2022, 16:37Good Day Natasha
Thank you for your feedback.
I’ve had a chance to review your complaint, and I’d like to apologise for the downtime issue you have faced. Thank you for taking the time to share this issue with us so that we can make it right. The downtime you have been facing in Eldorado Park is something that our team at Fly. Cool doesn’t take lightly.
We have received feedback from Vuma that the general outages were due to fiber maintenance. For effective customer support, we are now sending communications to all clients before the maintenance is done so that our valued clients are not inconvenienced by the maintenance.
Kind Regards,
Fly. Cool
Thank you for your feedback.
I’ve had a chance to review your complaint, and I’d like to apologise for the downtime issue you have faced. Thank you for taking the time to share this issue with us so that we can make it right. The downtime you have been facing in Eldorado Park is something that our team at Fly. Cool doesn’t take lightly.
We have received feedback from Vuma that the general outages were due to fiber maintenance. For effective customer support, we are now sending communications to all clients before the maintenance is done so that our valued clients are not inconvenienced by the maintenance.
Kind Regards,
Fly. Cool
Fly.Cool's reply01 Dec 2022, 16:37
Official
Good Day Natasha
Thank you for your feedback.
I’ve had a chance to review your complaint, and I’d like to apologise for the downtime issue you have faced. Thank you for taking the time to share this issue with us so that we can make it right. The downtime you have been facing in Eldorado Park is something that our team at Fly. Cool doesn’t take lightly.
We have received feedback from Vuma that the general outages were due to fiber maintenance. For effective customer support, we are now sending communications to all clients before the maintenance is done so that our valued clients are not inconvenienced by the maintenance.
Kind Regards,
Fly. Cool
Thank you for your feedback.
I’ve had a chance to review your complaint, and I’d like to apologise for the downtime issue you have faced. Thank you for taking the time to share this issue with us so that we can make it right. The downtime you have been facing in Eldorado Park is something that our team at Fly. Cool doesn’t take lightly.
We have received feedback from Vuma that the general outages were due to fiber maintenance. For effective customer support, we are now sending communications to all clients before the maintenance is done so that our valued clients are not inconvenienced by the maintenance.
Kind Regards,
Fly. Cool
NR
Natasha R's updateReviewer Update
01 Dec 2022, 16:57Thanks for your response but once again we have no connectivity in Eldorado Park since yesterday 30 November 2022. Every month we are offline 3 to 4 days at a time but we have to pay full price. It's not right.
Maybe is time to change network providers.
Maybe is time to change network providers.
NR
Natasha R's update01 Dec 2022, 16:57
Reviewer Update
Thanks for your response but once again we have no connectivity in Eldorado Park since yesterday 30 November 2022. Every month we are offline 3 to 4 days at a time but we have to pay full price. It's not right.
Maybe is time to change network providers.
Maybe is time to change network providers.