Very angry customer

Why must i give a 1 star to get a response. I gave you recently a 4 star and i expected to be helped, not ignored.

I'm disappointed really, i have to give my internet service provider a bad rating just to get help.

My simple request was to confirm if my new card details are saved. I have since August made manual payments inside stores to keep my Internet ongoing, when I start working frok home, I would need to be have the payments go off my card.

In November i spoke to an online agent who sent me a link to set up card payment on my account, it does not show my account, so i need to confirm that you have my new card details reflecting on your system.

Your WhatsApp line does not work, has never worked as i neber get any form of messages fr your staff as you blocked me on WhatsApp.

I have a simple request. I want immediate help and immediate response. Email me and fix the WhatsApp issue.