UTTERLY POOR SERVICE AND COMMUNICATION - FLY.COOL REFUND MY MONEY

I have paid double premium cause they insists that full payment must be made before installing a unit. then you pay and no service. I have been without internet for 2 weeks now and every person that you speak to will promise to help but to date I have no internet. I work from home and am buying data daily due to *********** people and a company that does not care. There is a watsup line but no one ever responds and when they do, all empty promises. I want a refund please for both my premiums, I can find a worthy service provider deserving of my money and who will give me the service.