IB
Imraan B

1 reviews | Active since Aug 2025

08 Sept 2025, 14:45

Usual terrible service form fly.cool

Back again. As previously mentioned by me please be careful if you are considering doing business with fly.cool. They do not care about you, only your money. I prepaid for a one month fibre deal. My service was finally active on the 9th day after paying. I had endless stress trying to deal with them on all their profiles (see my previous review on this website). I paid for the whole month but received 4 days less. The service was stopped a day before they said it would. I was told to contact them on this hellopeter website to get better service from them. I've asked on this website as well as all their other portals for help to get my service cancelled and to release my line. I've asked for assistance on this website on the first of September, no response still up to now. They only rep**** to the emails but I'm still waiting for the line to be released. I don't have a contract with them it was a one month prepaid deal. They did not do any installations or provide me with any hardware. All they had to do was activate my service. Everything was already there installed by openserve before. I just need them to release line so that my new isp can activate it. Lets see if they will respond now.

0
Replies (4)
Fly.Cool
Fly.Cool's reply08 Sept 2025, 15:47
Official
Good Afternoon Imraan  
hank you for the feedback!
 
 Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience 

Kindly note that we have sent your details to the cancellation team to assist.
IB
Imraan B's update08 Sept 2025, 16:07
Reviewer Update
I'm sorry.
Same generic response from you.
How long does it take to cancel and release the line.
I got the same response on email from Grace last week Friday already.
IB
Imraan B's update08 Sept 2025, 16:09
Reviewer Update
I asked on email this morning around 8am.
Still no response
IB
Imraan B's update09 Sept 2025, 15:41
Reviewer Update
Hi
So now you guys don't respond here as well.
I just got a email respond from Vanessa.
She says the cancellation is scheduled.
What does that mean?
You guys are saying the same thing since last week.
How long does it take to cancel a line.
I don't have any internet connection since the 5th of this month and now I'm being held hostage by you.
My new isp is waiting for the line to activate my new service.