MM
Monica M
1 reviews | Active since Jul 2016
06 Oct 2024, 10:59
Useless service and ***********
Used to be good but not anymore. Never had a problem with them until I deactivated my fibre and asked them I will email them when I'm ready.
Emailed from the 1 October however till today nobody bothered to respond yet they will call you 3 times a week with the same query.
Really useless and i've moved to a new company.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
08 Oct 2024, 10:25Good Morning Monica
Thank you for your feedback !
It is very unfortunate to hear this from you Monica as we value your clientele.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, please note that your account was automatically cancelled since your last payment was made on 2024/07/01. We are truly apologetic for any inconvenience caused.
Thank you for your feedback !
It is very unfortunate to hear this from you Monica as we value your clientele.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, please note that your account was automatically cancelled since your last payment was made on 2024/07/01. We are truly apologetic for any inconvenience caused.
Best regards,
Fly.Cool's reply08 Oct 2024, 10:25
Official
Good Morning Monica
Thank you for your feedback !
It is very unfortunate to hear this from you Monica as we value your clientele.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, please note that your account was automatically cancelled since your last payment was made on 2024/07/01. We are truly apologetic for any inconvenience caused.
Thank you for your feedback !
It is very unfortunate to hear this from you Monica as we value your clientele.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, please note that your account was automatically cancelled since your last payment was made on 2024/07/01. We are truly apologetic for any inconvenience caused.
Best regards,
MM
Monica M's updateReviewer Update
08 Oct 2024, 15:30Correct but it shouldn't take you 6 days to respond to a query coz even your WhatsApp chat is the same horrible customer service.
I wanted to reactivate using a different address and surely you could have responded within 72 hours at least
I wanted to reactivate using a different address and surely you could have responded within 72 hours at least
MM
Monica M's update08 Oct 2024, 15:30
Reviewer Update
Correct but it shouldn't take you 6 days to respond to a query coz even your WhatsApp chat is the same horrible customer service.
I wanted to reactivate using a different address and surely you could have responded within 72 hours at least
I wanted to reactivate using a different address and surely you could have responded within 72 hours at least
Fly.Cool's replyOfficial
09 Oct 2024, 11:41We are truly apologetic for that. We have sent you an email regarding a new sign up on a new premise. Please make sure that premise has been cleared from any other ISP to avoid an In-Flight
Best regards,
Fly.Cool's reply09 Oct 2024, 11:41
Official
We are truly apologetic for that. We have sent you an email regarding a new sign up on a new premise. Please make sure that premise has been cleared from any other ISP to avoid an In-Flight
Best regards,