RM
Rachel M
1 reviews | Active since Jul 2024
16 Jul 2025, 20:36
Useless ISP
Spent a day with no internet. Rebooted my router a nuumber of times. Tried to get assistance from their useless chat bot Zoe. Fly.cool is fast and efficient when it comes to signing people up but when you need assistance, you spend the whole day on WhatsApp chatting with a bot that will only issue out a reference number that you cannot follow up on
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Replies (1)
Fly.Cool's replyOfficial
17 Jul 2025, 08:25Good day Rachel
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note that the matter has been escalated to Vuma and they will be in contact with you soon.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note that the matter has been escalated to Vuma and they will be in contact with you soon.
Fly.Cool's reply17 Jul 2025, 08:25
Official
Good day Rachel
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note that the matter has been escalated to Vuma and they will be in contact with you soon.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note that the matter has been escalated to Vuma and they will be in contact with you soon.