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NATALIA R
1 reviews | Active since Jul 2024
10 Feb 2026, 08:38
Useless internet service
Red dot an getting hold of them is a nightmare 24 hours on wjatsapp and email still no one
I need to sort out my internet as they got their payment but no one to assist in an issue
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
10 Feb 2026, 15:31Good Afternoon Natalia
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to Vuma and they will be in contact with you soon. Your ticket number ***5
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to Vuma and they will be in contact with you soon. Your ticket number ***5
Fly.Cool's reply10 Feb 2026, 15:31
Official
Good Afternoon Natalia
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to Vuma and they will be in contact with you soon. Your ticket number ***5
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to Vuma and they will be in contact with you soon. Your ticket number ***5
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NATALIA R's updateReviewer Update
10 Feb 2026, 17:17No one has contacted me from flycool I had to escalate this to vuma
No technical team ever responded or was assigned 12 hours later.....
You what'sapp group we fgoing for day 2 no assistance only a robotic response yet full price is expected monthend
Need some to attend to thus as a priority..
No technical team ever responded or was assigned 12 hours later.....
You what'sapp group we fgoing for day 2 no assistance only a robotic response yet full price is expected monthend
Need some to attend to thus as a priority..
NR
NATALIA R's update10 Feb 2026, 17:17
Reviewer Update
No one has contacted me from flycool I had to escalate this to vuma
No technical team ever responded or was assigned 12 hours later.....
You what'sapp group we fgoing for day 2 no assistance only a robotic response yet full price is expected monthend
Need some to attend to thus as a priority..
No technical team ever responded or was assigned 12 hours later.....
You what'sapp group we fgoing for day 2 no assistance only a robotic response yet full price is expected monthend
Need some to attend to thus as a priority..