SM
Siyabonga M
1 reviews | Active since Jan 2021
01 Jun 2024, 17:12
Useless Fly cool
I have a subscription with the Wi-Fi so on the 29 May 2024 midnight the cut the internet connection mind you it not end of the month yet. any way I paid my Subscription fee than they reconnected the service for two hrs after that it want of till today the irritating thing is they don't answer my emails or the whatsupp so this lives me with no connection since Thursday they just don't care poor service very poor. if you thinking of using them don't
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
01 Jun 2024, 19:10Good evening Siyabonga
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days I have requested the outbound team to contact you tomorrow morning to assist and also to investigate why you did not receive any response
Please provide your serial number on the router starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days I have requested the outbound team to contact you tomorrow morning to assist and also to investigate why you did not receive any response
Please provide your serial number on the router starting with 48
Best regards,
Fly.Cool's reply01 Jun 2024, 19:10
Official
Good evening Siyabonga
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days I have requested the outbound team to contact you tomorrow morning to assist and also to investigate why you did not receive any response
Please provide your serial number on the router starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days I have requested the outbound team to contact you tomorrow morning to assist and also to investigate why you did not receive any response
Please provide your serial number on the router starting with 48
Best regards,
SM
Siyabonga M's updateReviewer Update
01 Jun 2024, 19:50***3D8463BAA
SM
Siyabonga M's update01 Jun 2024, 19:50
Reviewer Update
***3D8463BAA
SM
Siyabonga M's updateReviewer Update
02 Jun 2024, 10:48I would like to thank hello Peter for the influence and impact it had coz as soon as Fly cool saw my issue after they were not responding to my issues with them they jump and got help. thank you Hello peter should have called in sooner
SM
Siyabonga M's update02 Jun 2024, 10:48
Reviewer Update
I would like to thank hello Peter for the influence and impact it had coz as soon as Fly cool saw my issue after they were not responding to my issues with them they jump and got help. thank you Hello peter should have called in sooner
Fly.Cool's replyOfficial
04 Jun 2024, 10:23Hello Siyabonga
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Apologies for not being able to get hold of us.
The system indicates that your line is active, you should be able to access the internet.
We look forward to a healthy business relationship with you.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Apologies for not being able to get hold of us.
The system indicates that your line is active, you should be able to access the internet.
We look forward to a healthy business relationship with you.
Best regards,
Fly.Cool's reply04 Jun 2024, 10:23
Official
Hello Siyabonga
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Apologies for not being able to get hold of us.
The system indicates that your line is active, you should be able to access the internet.
We look forward to a healthy business relationship with you.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Apologies for not being able to get hold of us.
The system indicates that your line is active, you should be able to access the internet.
We look forward to a healthy business relationship with you.
Best regards,