1 reviews | Active since Dec 2016
UPSET ABOUT FLYCOOL SERVICES
i stared using fly.cool in April 2023 and in August i asked them to debit their fees on my bank account they advised me to send my request on the 15 September 2023 i did that however they didn't debit their fees on my account and it really inconvenience me because all the outlets which i must pay their fees are really far i must use a taxi i sent them an email they told me that they will debit in October 2023 still have not and today in the morning they cut off their service so i had to go out in this rain drive to the outlets to pay their fees as i had to work and i was unable to do that because they have cut off their services . kindly advise me how can i cancel your services as it cost me to drive to the mall and pay for your service i have requested you to debit my account however to date you have not done so
Thank you for the feedback!
We sincerely apologize for the huge inconvenience you have has to experience as that is not what I want for any of our valued customers.
In order to switch to debit order, we are unable to do it automatically as you are required to use a 1 time payment link where you load card details for initial payment and future debit payments on your chosen date.
We will however be in touch with you for further assistance.
Once again, we do apologize for the inconvenience.
Best regards,
Thank you for the feedback!
We sincerely apologize for the huge inconvenience you have has to experience as that is not what I want for any of our valued customers.
In order to switch to debit order, we are unable to do it automatically as you are required to use a 1 time payment link where you load card details for initial payment and future debit payments on your chosen date.
We will however be in touch with you for further assistance.
Once again, we do apologize for the inconvenience.
Best regards,