JM
Jade M
1 reviews | Active since Dec 2025
08 Dec 2025, 18:34
Unsatisfying Service
The network are giving every month issues but the ammount expected to pay is full then when help is requested it takes forever..... My contract is saying R389 however I have to pay R429 which does not add up and also when I try to switch from prepaid to monthly then there is always issues
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
09 Dec 2025, 14:03Good Afternoon Jade
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Please contact us back 2 days before your service expires and we will change you to debit order.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Please contact us back 2 days before your service expires and we will change you to debit order.
Fly.Cool's reply09 Dec 2025, 14:03
Official
Good Afternoon Jade
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Please contact us back 2 days before your service expires and we will change you to debit order.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Please contact us back 2 days before your service expires and we will change you to debit order.
JM
Jade M's updateReviewer Update
09 Dec 2025, 17:15Good Evening
I would just like to bring to you attention that it has been nearly 24 hours now amd my wifi is still am issue still waiting on a agent to assist this is ridiculous service.
I even checked the network coverage and the AI assistant detected no issues in my arear wjy is this happening every month but the bill remains the same.
I would just like to bring to you attention that it has been nearly 24 hours now amd my wifi is still am issue still waiting on a agent to assist this is ridiculous service.
I even checked the network coverage and the AI assistant detected no issues in my arear wjy is this happening every month but the bill remains the same.
JM
Jade M's update09 Dec 2025, 17:15
Reviewer Update
Good Evening
I would just like to bring to you attention that it has been nearly 24 hours now amd my wifi is still am issue still waiting on a agent to assist this is ridiculous service.
I even checked the network coverage and the AI assistant detected no issues in my arear wjy is this happening every month but the bill remains the same.
I would just like to bring to you attention that it has been nearly 24 hours now amd my wifi is still am issue still waiting on a agent to assist this is ridiculous service.
I even checked the network coverage and the AI assistant detected no issues in my arear wjy is this happening every month but the bill remains the same.