UNSATIFACTORY SERVICE FROM FLY.COOL

Item: Fly.Cool
Rating: 1
Author: Wendy M

I am utterly disappointed at the service from Fly.cool, I made payment on Monday the 1st of July and we still don't have connection. I have escalated the matter via email but after asking for my proof of payment they have since went silent. They promised to escalate the matter to Vuma but when I call Vuma, they say only the ISP deals with payments. I am left in the dark now. This is terrible service for paying customers!

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Replies (1)

Fly.Cool's replyOfficial

03 Jul 2024, 16:22

Hello Wendy ! Thank you for reaching out.

We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.

We apologize for the unpleasant experience you shared with our company.
Kindly note ISP escalate to Vuma and they liase with the ISP's
Please note we have escalated query, we will advise as soon as we get feedback.

We apologize for the inconvenience caused.

Fly.Cool's reply03 Jul 2024, 16:22

Official