Unresolved WiFi Service Payment and Lack of Response

I am extremely disappointed with the poor service and lack of response from Fly.cool.

On 15 November 2025, I paid R435 for a WiFi connection, but the service was never activated. I was told the payment was not reflecting and was asked to send proof of payment, which I did immediately. Despite this, nothing was resolved.

Because of this delay, I was forced to make another payment to cover November and December just to avoid being left without internet. This caused unnecessary financial strain.

I sent emails on 17 November 2025 (twice) and again on 21 November 2025, but received no response at all. I also reached out via WhatsApp support and was asked to provide a bank statement, which I submitted — still with no assistance or feedback.

To date, there has been no resolution, no service activation for the original payment, and no communication from Fly.cool.

This level of service is unacceptable. I am requesting urgent intervention. Fly.cool must either:

- Activate the WiFi service linked to the R435 payment, or - Refund the full amount of R435 without further delay.

I expect a response within 48 hours.

I would strongly advise others to be cautious when dealing with this provider until they improve their customer service and accountability.