JM
Jacob M
1 reviews | Active since Feb 2023
10 Jun 2025, 08:50
UNRESOLVED WiFi DISCONNECTION ISSUE DESPITE TIMELY PAYMENT
I'm extremely disappointed with the service I've received from Fly.cool. Despite paying my bill at the beginning of the month, my WiFi connection has been down for 9 days with no resolution or updates. I've tried contacting their customer support, but the issue persists.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
10 Jun 2025, 16:55Good Afternoon Jacob
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that your account is due for payment hence the reason for no connection.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that your account is due for payment hence the reason for no connection.
Fly.Cool's reply10 Jun 2025, 16:55
Official
Good Afternoon Jacob
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that your account is due for payment hence the reason for no connection.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that your account is due for payment hence the reason for no connection.
JM
Jacob M's updateReviewer Update
10 Jun 2025, 17:12I would like to bring to your attention a concerning issue regarding duplicate debit attempts from my account by (Flycool Rosebank). On June 1, 2025, at 03:50, my account was debited for the service. However, at approximately 04:15 on the same day, another debit attempt was made by (Vumatel Claremont), which failed due to insufficient funds resulting from the initial debit.
It appears that there was an administrative error on your part, resulting in two separate debit authorizations for the same account. I urge you to investigate this matter and take necessary actions to rectify the issue. Any unauthorized or duplicate charges will need to be addressed and resolved promptly to prevent any further discrepancies.
I have previously spoken with your consultants, who informed me that the issue I am experiencing is not isolated to my account, but rather a widespread problem affecting multiple accounts. Furthermore, I am concerned about the apparent lack of transparency and coordination between the two affiliated companies, which seems to be resulting in questionable practices.
It appears that there was an administrative error on your part, resulting in two separate debit authorizations for the same account. I urge you to investigate this matter and take necessary actions to rectify the issue. Any unauthorized or duplicate charges will need to be addressed and resolved promptly to prevent any further discrepancies.
I have previously spoken with your consultants, who informed me that the issue I am experiencing is not isolated to my account, but rather a widespread problem affecting multiple accounts. Furthermore, I am concerned about the apparent lack of transparency and coordination between the two affiliated companies, which seems to be resulting in questionable practices.
JM
Jacob M's update10 Jun 2025, 17:12
Reviewer Update
I would like to bring to your attention a concerning issue regarding duplicate debit attempts from my account by (Flycool Rosebank). On June 1, 2025, at 03:50, my account was debited for the service. However, at approximately 04:15 on the same day, another debit attempt was made by (Vumatel Claremont), which failed due to insufficient funds resulting from the initial debit.
It appears that there was an administrative error on your part, resulting in two separate debit authorizations for the same account. I urge you to investigate this matter and take necessary actions to rectify the issue. Any unauthorized or duplicate charges will need to be addressed and resolved promptly to prevent any further discrepancies.
I have previously spoken with your consultants, who informed me that the issue I am experiencing is not isolated to my account, but rather a widespread problem affecting multiple accounts. Furthermore, I am concerned about the apparent lack of transparency and coordination between the two affiliated companies, which seems to be resulting in questionable practices.
It appears that there was an administrative error on your part, resulting in two separate debit authorizations for the same account. I urge you to investigate this matter and take necessary actions to rectify the issue. Any unauthorized or duplicate charges will need to be addressed and resolved promptly to prevent any further discrepancies.
I have previously spoken with your consultants, who informed me that the issue I am experiencing is not isolated to my account, but rather a widespread problem affecting multiple accounts. Furthermore, I am concerned about the apparent lack of transparency and coordination between the two affiliated companies, which seems to be resulting in questionable practices.
Fly.Cool's replyOfficial
11 Jun 2025, 12:52Noted Jacob. However, as adviced. Your account has been due for payment as your last succussful one was on 2025/05/01. Due to followed failured payments, your account has been cancelled. Please email *** for a new sign up under our services
We apologies for this inconvenience
Thank you
We apologies for this inconvenience
Thank you
Fly.Cool's reply11 Jun 2025, 12:52
Official
Noted Jacob. However, as adviced. Your account has been due for payment as your last succussful one was on 2025/05/01. Due to followed failured payments, your account has been cancelled. Please email *** for a new sign up under our services
We apologies for this inconvenience
Thank you
We apologies for this inconvenience
Thank you