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Sashna
1 reviews | Active since Jun 2022
26 Sept 2024, 11:08
Unreachable, Terrible Customer service
I've been trying to contact Fly.cool to upgrade my package for 24 hours with no feedback. At this stage I am ready to cancel. Please can someone (if there is anyone) who monitors these reviews from Fly.cool get back to me ASAP. This is by far the absolute worst customer service I've ever experienced.
Helpful (0)
Replies (14)0
Replies (14)
Fly.Cool's replyOfficial
26 Sept 2024, 11:59Good Afternoon
Apologizes for the delay. Please kindly contact us on Facebook or Instagram so we can further process your upgrade.
Apologizes for the delay. Please kindly contact us on Facebook or Instagram so we can further process your upgrade.
Fly.Cool's reply26 Sept 2024, 11:59
Official
Good Afternoon
Apologizes for the delay. Please kindly contact us on Facebook or Instagram so we can further process your upgrade.
Apologizes for the delay. Please kindly contact us on Facebook or Instagram so we can further process your upgrade.
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Sashna's updateReviewer Update
26 Sept 2024, 13:11Absolutely appalled at this feedback. What is the Instagram and Facebook handles?
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Sashna's update26 Sept 2024, 13:11
Reviewer Update
Absolutely appalled at this feedback. What is the Instagram and Facebook handles?
Fly.Cool's replyOfficial
26 Sept 2024, 13:26Please advice on which package you would like us to upgrade you too.
Fly.Cool's reply26 Sept 2024, 13:26
Official
Please advice on which package you would like us to upgrade you too.
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Sashna's updateReviewer Update
26 Sept 2024, 14:56100mb line for 799 I also want to know about other high speed packages
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Sashna's update26 Sept 2024, 14:56
Reviewer Update
100mb line for 799 I also want to know about other high speed packages
Fly.Cool's replyOfficial
26 Sept 2024, 18:55Good evening Sashna,
Kindly provide us with your router serial number as we are unable to locate your account.
Kindly provide us with your router serial number as we are unable to locate your account.
Fly.Cool's reply26 Sept 2024, 18:55
Official
Good evening Sashna,
Kindly provide us with your router serial number as we are unable to locate your account.
Kindly provide us with your router serial number as we are unable to locate your account.
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Sashna's updateReviewer Update
27 Sept 2024, 17:10It is SN***ce7abdac
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Sashna's update27 Sept 2024, 17:10
Reviewer Update
It is SN***ce7abdac
Fly.Cool's replyOfficial
28 Sept 2024, 09:37Please provide us with your Full address, please make sure it is searchable through location based apps such as Bolt, Uber etc. This will help us conduct a premise search to locate your account as we are stuggling to obtain it with the provided details.
Fly.Cool's reply28 Sept 2024, 09:37
Official
Please provide us with your Full address, please make sure it is searchable through location based apps such as Bolt, Uber etc. This will help us conduct a premise search to locate your account as we are stuggling to obtain it with the provided details.
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Sashna's updateReviewer Update
30 Sept 2024, 08:01Hi can I get feedback please, thanks
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Sashna's update30 Sept 2024, 08:01
Reviewer Update
Hi can I get feedback please, thanks
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Sashna's updateReviewer Update
30 Sept 2024, 11:31Hi can I please get feedback
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Sashna's update30 Sept 2024, 11:31
Reviewer Update
Hi can I please get feedback
Fly.Cool's replyOfficial
30 Sept 2024, 12:24Good Morning Sashna,
We do see that your service expires in 4 days. We would only be able to upgrade 2 days before your service expires.
We do see that your service expires in 4 days. We would only be able to upgrade 2 days before your service expires.
Fly.Cool's reply30 Sept 2024, 12:24
Official
Good Morning Sashna,
We do see that your service expires in 4 days. We would only be able to upgrade 2 days before your service expires.
We do see that your service expires in 4 days. We would only be able to upgrade 2 days before your service expires.
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Sashna's updateReviewer Update
30 Sept 2024, 12:52Amazing thanks for this. So will the upgrade be automatic? Can you transfer the details for this account to my details?
When this expires do I just need to pay the 799 and how will I know its updated?
When this expires do I just need to pay the 799 and how will I know its updated?
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Sashna's update30 Sept 2024, 12:52
Reviewer Update
Amazing thanks for this. So will the upgrade be automatic? Can you transfer the details for this account to my details?
When this expires do I just need to pay the 799 and how will I know its updated?
When this expires do I just need to pay the 799 and how will I know its updated?
Fly.Cool's replyOfficial
30 Sept 2024, 19:10Hi Sashna,
You will get a new easypay number to make payment for the R799 package.
You will get a new easypay number to make payment for the R799 package.
Fly.Cool's reply30 Sept 2024, 19:10
Official
Hi Sashna,
You will get a new easypay number to make payment for the R799 package.
You will get a new easypay number to make payment for the R799 package.
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Sashna's updateReviewer Update
02 Oct 2024, 22:21Hi there following up on this again please. I need the details changed to what I have Supp**** in order to get the easy pay number. Please also send me an invoice on the email address shared. This is urgent.
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Sashna's update02 Oct 2024, 22:21
Reviewer Update
Hi there following up on this again please. I need the details changed to what I have Supp**** in order to get the easy pay number. Please also send me an invoice on the email address shared. This is urgent.
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Sashna's updateReviewer Update
03 Oct 2024, 13:00Please can I get feedback
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Sashna's update03 Oct 2024, 13:00
Reviewer Update
Please can I get feedback