Unprofessional and poor customer service, thievery of peoples hard earned money

Fly cool canceled my internet on the 5 August 2024. Upon reaching out I shared a screenshot of the sms as proof that I paid the account as the wifi is a debit order. One of their customer service agents called be back with an attitude and told me if I do not provide bank statements as proof that my account was debited they can't assist me. The next day I got the bank statements and then notice for the first time they debited my account twice on 2 July 2024, and then debited again on 3 August 2024, and still proceeded with suspending the internet as their systems show the payment failed. I then emailed them the bank statements as per their request. Someone later responded on email to say the payment was received. When responding asking them about the account being debited twice in July I received no response. A day later someone responded again saying they have escalated this to their team to allocate the funds. I then waited 2 days for response again and didn't receive any. I then sent an email requesting them to refund me my money back that was debited from my account in July and in Agust, someone then responded telling me there might be a possibility that the funds was reversed and since I'm banking with nedbank I must check my latest statement. I then responded telling them it's been over a month now and if the second debit order was reversed it would have shown on the statement by now. I am still battling to get Mt money refunded or the internet restored. I honestly regret choosing this provider and would not recommend them to anyone. The are extremely unprofessional and the customer service is very poor. Not sure if their staff is working from home as there is so much noise and speaking in vernacular language in the background you can barely hear the agent.