Unhappy Customer

Item: Fly.Cool
Rating: 1
Author: Itumeleng M

I am extremely dissatisfied with the service I have received. The WhatsApp support line is not going through, and I have not received any responses to my emails. My fibre connection has been down for the past three days, which is severely impacting my ability to work remotely.

I had high expectations of Flycool, but this experience has been very disappointing.

Helpful (0)

Replies (3)

Fly.Cool's replyOfficial

01 Oct 2024, 15:40

Good Afternoon Itumeleng
Thank you for the feedback!

Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

We do see that payment is due on your account hence the reason for no connection.

Fly.Cool's reply01 Oct 2024, 15:40

Official

Itumeleng M's updateReviewer Update

01 Oct 2024, 15:46

I have been sending emails and whatsapps with no response for you guys to send me the payment link. i went as far as sending you guys a text on Instagram.

Itumeleng M's update01 Oct 2024, 15:46

Reviewer Update

I have been sending emails and whatsapps with no response for you guys to send me the payment link. i went as far as sending you guys a text on Instagram.

Fly.Cool's replyOfficial

02 Oct 2024, 07:29

Good Morning Itumeleng,

We do see that payment has been made and your service is restored.

May you enjoy our service, should you require any assistance kindly contact us on the below platform and we will gladly assist you
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***

Fly.Cool's reply02 Oct 2024, 07:29

Official