PF
Patrick F
1 reviews | Active since Apr 2023
25 Apr 2023, 07:21
Unhappy customer
Flycool is the worst ISP ever. There is no contact number to log a complaint. They don't respond to Whatts app and email. My internet is down since yesterday and I have no idea where to report the matter since they not responding. I even sent the agent that assisted my with signing up and also no response from her. Why should we pay for something that we can't use. I'm very disappointed in your service
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
25 Apr 2023, 09:30Good day Patrick!
Thank you for the feedback!
We would like to take this opportunity to apologize for the huge inconvenience that you have had to experience, that is not what we want for you or any of our clients, we do take all customer feedback serious so that we can correct what is wrong and make this right for you.
There appears to be a fiber fault in your area that has affected a number of users, this was due to vandalism by some protesters. The VUMA technical support team are onsite working on the fault to ensure that everyone affected is reconnected as soon as possible.
Once again, we do apologize to you our valued customer.
Thank you for the feedback!
We would like to take this opportunity to apologize for the huge inconvenience that you have had to experience, that is not what we want for you or any of our clients, we do take all customer feedback serious so that we can correct what is wrong and make this right for you.
There appears to be a fiber fault in your area that has affected a number of users, this was due to vandalism by some protesters. The VUMA technical support team are onsite working on the fault to ensure that everyone affected is reconnected as soon as possible.
Once again, we do apologize to you our valued customer.
Fly.Cool's reply25 Apr 2023, 09:30
Official
Good day Patrick!
Thank you for the feedback!
We would like to take this opportunity to apologize for the huge inconvenience that you have had to experience, that is not what we want for you or any of our clients, we do take all customer feedback serious so that we can correct what is wrong and make this right for you.
There appears to be a fiber fault in your area that has affected a number of users, this was due to vandalism by some protesters. The VUMA technical support team are onsite working on the fault to ensure that everyone affected is reconnected as soon as possible.
Once again, we do apologize to you our valued customer.
Thank you for the feedback!
We would like to take this opportunity to apologize for the huge inconvenience that you have had to experience, that is not what we want for you or any of our clients, we do take all customer feedback serious so that we can correct what is wrong and make this right for you.
There appears to be a fiber fault in your area that has affected a number of users, this was due to vandalism by some protesters. The VUMA technical support team are onsite working on the fault to ensure that everyone affected is reconnected as soon as possible.
Once again, we do apologize to you our valued customer.
PF
Patrick F's updateReviewer Update
25 Apr 2023, 11:24Thank you for your response. Could you please send contact details where people actually respond to our queries. It is very frustrating to pay for services that has not been rendered. The email address and contact details that has been provided nobody respond to it
PF
Patrick F's update25 Apr 2023, 11:24
Reviewer Update
Thank you for your response. Could you please send contact details where people actually respond to our queries. It is very frustrating to pay for services that has not been rendered. The email address and contact details that has been provided nobody respond to it
Fly.Cool's replyOfficial
25 Apr 2023, 16:03Good day Patrick!
We apologize for the inconvenience as there has been a backlog on our platforms, but we can assure you the customer interaction portals do indeed work.
You can get in touch with us on our WhatsApp number for text which is ***.
or email on ***
or our Web Livechat
We apologize for the inconvenience as there has been a backlog on our platforms, but we can assure you the customer interaction portals do indeed work.
You can get in touch with us on our WhatsApp number for text which is ***.
or email on ***
or our Web Livechat
Fly.Cool's reply25 Apr 2023, 16:03
Official
Good day Patrick!
We apologize for the inconvenience as there has been a backlog on our platforms, but we can assure you the customer interaction portals do indeed work.
You can get in touch with us on our WhatsApp number for text which is ***.
or email on ***
or our Web Livechat
We apologize for the inconvenience as there has been a backlog on our platforms, but we can assure you the customer interaction portals do indeed work.
You can get in touch with us on our WhatsApp number for text which is ***.
or email on ***
or our Web Livechat
PF
Patrick F's updateReviewer Update
25 Apr 2023, 18:15I don't think it has anything to do with a back log because a lot of customers are complaining about the same thing. My reason for saying that is that in December I had a problem with my connection and they haven't responded to my message back then. The service is VERY BAD and I don't think that you are doing anything to improve the service
PF
Patrick F's update25 Apr 2023, 18:15
Reviewer Update
I don't think it has anything to do with a back log because a lot of customers are complaining about the same thing. My reason for saying that is that in December I had a problem with my connection and they haven't responded to my message back then. The service is VERY BAD and I don't think that you are doing anything to improve the service