Unhappy customer

Hello,

I am so dissatisfied and disappointed with Vum Fly. Cool or whatever brand you guys use.

Every month end when I want to pay for my subscription it is a hell of a hustle, when I go to shops the Easy Pay number I was given cannot be verified therefore payment is always unaccepted.

I have relayed this message several times to your agents, WhatsApp service and via email and I have been kept waiting since then, no response at all to solve this problem.

I have resorted to let my subscription expire every month so that I can get the email with the payment link in order to pay for my account online but today I have been waiting since 12 midnight and the email/sms hasn't come through.

I have tried going via Google's Fly.cool payment link and when I put in my email and password to login and alas I am unrecognized and therefore all my efforts are futile.

What makes me so angry is that I constantly get messages via WhatsApp needing me to send proof of payment to your many staff and when I try to tell them of my problem none, not a single one of them has tried to help with this.

I don't know what it is that I need to do to get help, I am trying to get my work down and I am just sitting here so frustrated. Your service is really horrible and frustrating to us clients.

Regards,

Not a very happy customer.