NT
Noma T

1 reviews | Active since Aug 2024

01 Dec 2025, 13:22

Unhappy customer

If I am not getting any assistance, I am so sick and tired of talking to robots and no one is available to assist me. I paid last week Tuesday for their services, and I have been trying to get through their customer service line but always no live agent gets back to me other than a robot that keeps on asking me the same questions.

I have sent this company emails regading this and no one gets back to me, money was quiskly taken from my account, when i said i wanted to join live agent was quick to contact me but now it takes days waiting for live agent to contact me. I have never been this disgusted about the service you gave me on my first time with you you even worse that the SDV that i left to join you.

0
Replies (3)
Fly.Cool
Fly.Cool's reply01 Dec 2025, 13:47
Official
Good Afternoon  Noma  
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience 

Kindly note that the matter has been escalated to Vuma. Your ticket number is  ***0 
NT
Noma T's update01 Dec 2025, 15:00
Reviewer Update
I spoke to VUMA technicians three days ago when they were visiting a house not far from mine and they told me that it is not something they can resolve as the router is installed correctly but servicess are not reconnectiong to the new ISP which is your company.

You did not even attend to my query not even once the last time i spoke to your agent it is when she was making a sale after that am not able to talk to anyone so i can explain what is going on just a robot asking me same question everyday.
Fly.Cool
Fly.Cool's reply02 Dec 2025, 09:05
Official
Good day Noma  
Thank you for the feedback! 

We do see that Vuma has changed the router and is busy fixing the matter. Once again please do accept our apology and please give us time to resolve the query