nM
nomalanga M
1 reviews | Active since Aug 2015
01 Nov 2024, 13:58
Unhappy and unimpressed customer
It’s been 2 days without internet, for someone who works from home and need constant internet it is quite frustrating. What is more frustrating is there is no personal assist all response are IA generated and how does one report a technical issue? We experience this quite often in less than 14 days this is the 4th disruption. I think openserve just got themselves a new customer
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nomalanga M's updateReviewer Update
01 Nov 2024, 21:51When the technician finally showed up after a protracted wait, he discovered that the problem was a ripped cable atop a pole 150 meters from our house that was 10 to 12 meters high. We were informed that since they did not handle the wires, they were unable to fix anything and that I should wait for a call to determine the next steps. I later got an email with the next steps. It is suggested that I wait for the quotation to pay up rather than looking into the problem and the cause. How entitled both Flycool and Vumatel are ? 😡🤬😡 Why must I fix that street cables and poles
nM
nomalanga M's update01 Nov 2024, 21:51
Reviewer Update
When the technician finally showed up after a protracted wait, he discovered that the problem was a ripped cable atop a pole 150 meters from our house that was 10 to 12 meters high. We were informed that since they did not handle the wires, they were unable to fix anything and that I should wait for a call to determine the next steps. I later got an email with the next steps. It is suggested that I wait for the quotation to pay up rather than looking into the problem and the cause. How entitled both Flycool and Vumatel are ? 😡🤬😡 Why must I fix that street cables and poles