AA
Allona A
1 reviews | Active since Mar 2023
17 Mar 2023, 09:07
Unavailable to their customers
I have been trying to contact Flycool and they just don't care to respond. My internet is down and I need to know why and what the problem is! When they wanted me to connect to their service they were all over me, now that that I subscribe to their service I have exhausted all avenues to contact them with no joy
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Fly.Cool's replyOfficial
17 Mar 2023, 11:51Good day Allona!
Thank you for the feedback!
We are sorry to hear about your bad experience and we can assure you that is not what we want for any of our clients, it is certainly not our intention. We do take all customer queries seriously so as to make things right.
With regards to your complaint, we have looked at your account and notice you are indeed without internet service, this has been caused by an outage in your area, the VUMA technical support team are onsite and working to get service restored to all those affected.
Please accept our humble apologies once again for this inconvenience.
Thank you for the feedback!
We are sorry to hear about your bad experience and we can assure you that is not what we want for any of our clients, it is certainly not our intention. We do take all customer queries seriously so as to make things right.
With regards to your complaint, we have looked at your account and notice you are indeed without internet service, this has been caused by an outage in your area, the VUMA technical support team are onsite and working to get service restored to all those affected.
Please accept our humble apologies once again for this inconvenience.
Fly.Cool's reply17 Mar 2023, 11:51
Official
Good day Allona!
Thank you for the feedback!
We are sorry to hear about your bad experience and we can assure you that is not what we want for any of our clients, it is certainly not our intention. We do take all customer queries seriously so as to make things right.
With regards to your complaint, we have looked at your account and notice you are indeed without internet service, this has been caused by an outage in your area, the VUMA technical support team are onsite and working to get service restored to all those affected.
Please accept our humble apologies once again for this inconvenience.
Thank you for the feedback!
We are sorry to hear about your bad experience and we can assure you that is not what we want for any of our clients, it is certainly not our intention. We do take all customer queries seriously so as to make things right.
With regards to your complaint, we have looked at your account and notice you are indeed without internet service, this has been caused by an outage in your area, the VUMA technical support team are onsite and working to get service restored to all those affected.
Please accept our humble apologies once again for this inconvenience.