KM
Kutala M
1 reviews | Active since Nov 2024
24 Feb 2025, 09:44
Unauthorised debits
Since December I have been waiting for them to refund me money that they have deducted whereas I terminated service with them due to them telling me it is unsafe to come to my area. Now they are sending me from pillar to post. 😡😡😡This is nonsense of a company
Helpful (0)
Replies (9)0
Replies (9)
Fly.Cool's replyOfficial
25 Feb 2025, 14:55Good day Kutala
Thank you for your Feedback !
We have just checked your refund request query with the relevant department and we have noticed that no request was ever submiited. Kindly email us on *** regarding your query for further thorough investigation.
Thank you for your Feedback !
We have just checked your refund request query with the relevant department and we have noticed that no request was ever submiited. Kindly email us on *** regarding your query for further thorough investigation.
Best regards,
Fly.Cool's reply25 Feb 2025, 14:55
Official
Good day Kutala
Thank you for your Feedback !
We have just checked your refund request query with the relevant department and we have noticed that no request was ever submiited. Kindly email us on *** regarding your query for further thorough investigation.
Thank you for your Feedback !
We have just checked your refund request query with the relevant department and we have noticed that no request was ever submiited. Kindly email us on *** regarding your query for further thorough investigation.
Best regards,
KM
Kutala M's updateReviewer Update
25 Feb 2025, 15:45There is no ways that you are telling me that. This is the same response I get in every follow up I do in w/app. You gotta be kidding me 😡😡. The email is hidden I donot see it. I want my money guys as in yesterday
KM
Kutala M's update25 Feb 2025, 15:45
Reviewer Update
There is no ways that you are telling me that. This is the same response I get in every follow up I do in w/app. You gotta be kidding me 😡😡. The email is hidden I donot see it. I want my money guys as in yesterday
Fly.Cool's replyOfficial
25 Feb 2025, 16:33Good day Kutala,
Please be advised that the refund was sent to the refund team on the 02/01/2025 to be processed. We have send a follow up regarding your refund. Once again please do accept our apology and please give us time to resolve the query
Please be advised that the refund was sent to the refund team on the 02/01/2025 to be processed. We have send a follow up regarding your refund. Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply25 Feb 2025, 16:33
Official
Good day Kutala,
Please be advised that the refund was sent to the refund team on the 02/01/2025 to be processed. We have send a follow up regarding your refund. Once again please do accept our apology and please give us time to resolve the query
Please be advised that the refund was sent to the refund team on the 02/01/2025 to be processed. We have send a follow up regarding your refund. Once again please do accept our apology and please give us time to resolve the query
Best regards,
KM
Kutala M's updateReviewer Update
25 Feb 2025, 19:32Hello, you have just given me 2 different statements and that is puzzling. First you say there's no record of refund query now this. Guys you göt to be serious when it comes to people's money that they work hard for. Reviews on facebook about your company are worrying. I need my money as in now.
KM
Kutala M's update25 Feb 2025, 19:32
Reviewer Update
Hello, you have just given me 2 different statements and that is puzzling. First you say there's no record of refund query now this. Guys you göt to be serious when it comes to people's money that they work hard for. Reviews on facebook about your company are worrying. I need my money as in now.
KM
Kutala M's updateReviewer Update
25 Feb 2025, 19:33How much long should wait? Coz since December, then Jan you deducted again and I was again told to wait 30 more days. No ways this is not acceptable at all.
KM
Kutala M's update25 Feb 2025, 19:33
Reviewer Update
How much long should wait? Coz since December, then Jan you deducted again and I was again told to wait 30 more days. No ways this is not acceptable at all.
Fly.Cool's replyOfficial
25 Feb 2025, 20:08Good evening Kutala,
We would like to apologies for the misunderstanding. We have escalated the matter to the refund team in order for you to receive your refund.
Once again please do accept our apology
We would like to apologies for the misunderstanding. We have escalated the matter to the refund team in order for you to receive your refund.
Once again please do accept our apology
Best regards,
Fly.Cool's reply25 Feb 2025, 20:08
Official
Good evening Kutala,
We would like to apologies for the misunderstanding. We have escalated the matter to the refund team in order for you to receive your refund.
Once again please do accept our apology
We would like to apologies for the misunderstanding. We have escalated the matter to the refund team in order for you to receive your refund.
Once again please do accept our apology
Best regards,
KM
Kutala M's updateReviewer Update
26 Feb 2025, 09:03I would like to get an exact date to expect my money. I have not had connection since October but in November, December and January you deducted despite my efforts of contacting you. I need my money.
KM
Kutala M's update26 Feb 2025, 09:03
Reviewer Update
I would like to get an exact date to expect my money. I have not had connection since October but in November, December and January you deducted despite my efforts of contacting you. I need my money.
Fly.Cool's replyOfficial
26 Feb 2025, 17:12Good day Kutala,
Kindly note that we do not have an exact date, however when we receive feedback we will revert back to you.
Kindly note that we do not have an exact date, however when we receive feedback we will revert back to you.
Best regards,
Fly.Cool's reply26 Feb 2025, 17:12
Official
Good day Kutala,
Kindly note that we do not have an exact date, however when we receive feedback we will revert back to you.
Kindly note that we do not have an exact date, however when we receive feedback we will revert back to you.
Best regards,
KM
Kutala M's updateReviewer Update
27 Feb 2025, 16:01Hello, I received a notification that I will be receiving a payment of R389. 00. How is that possible whereas you deducted for 3 months? Even though I terminated service? You owe me money for No,v, Dec and Jan
KM
Kutala M's update27 Feb 2025, 16:01
Reviewer Update
Hello, I received a notification that I will be receiving a payment of R389. 00. How is that possible whereas you deducted for 3 months? Even though I terminated service? You owe me money for No,v, Dec and Jan