PN
Phethiwe N
1 reviews | Active since Jul 2024
25 Jul 2024, 15:05
Unable to connect
We seem to be experiencing glitches in connection in my area I have tried to report to them via email but their response is not positive,heard some residents saying their whatsap messages are being ignored. The company should do something to us as we are paying them month to month.
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Replies (2)PN
Phethiwe N's updateReviewer Update
26 Jul 2024, 04:15I trusted your company as a single parent my daughter is in university and has to submit tasks online and now I have to buy data which I never budgeted for, I have been sending emails to your support but I couldn't be assisted this is disappointing to me as a customer rather I will switch the router off as its still not functioning. The message you have just sent doesn't give me a clear direction as to when this will be fixed. Still not pleased frustrated customer in Ashdown township
PN
Phethiwe N's update26 Jul 2024, 04:15
Reviewer Update
I trusted your company as a single parent my daughter is in university and has to submit tasks online and now I have to buy data which I never budgeted for, I have been sending emails to your support but I couldn't be assisted this is disappointing to me as a customer rather I will switch the router off as its still not functioning. The message you have just sent doesn't give me a clear direction as to when this will be fixed. Still not pleased frustrated customer in Ashdown township
Fly.Cool's replyOfficial
26 Jul 2024, 07:53Good day Phethiwe,
Kindly note that the matter has been sent to the relevant team and they will be in contact with you soon. Your update on the ticket is 3. Open - Assigned to Maintenance Partner
Please keep the router on as they try to fix it remotely. Please do accept our apology and please give us time to resolve the query
Kindly note that the matter has been sent to the relevant team and they will be in contact with you soon. Your update on the ticket is 3. Open - Assigned to Maintenance Partner
Please keep the router on as they try to fix it remotely. Please do accept our apology and please give us time to resolve the query
Fly.Cool's reply26 Jul 2024, 07:53
Official
Good day Phethiwe,
Kindly note that the matter has been sent to the relevant team and they will be in contact with you soon. Your update on the ticket is 3. Open - Assigned to Maintenance Partner
Please keep the router on as they try to fix it remotely. Please do accept our apology and please give us time to resolve the query
Kindly note that the matter has been sent to the relevant team and they will be in contact with you soon. Your update on the ticket is 3. Open - Assigned to Maintenance Partner
Please keep the router on as they try to fix it remotely. Please do accept our apology and please give us time to resolve the query