****ty service from Flycool /Vuma

My experience with flycool is the worse experience ever, I app**** for a router and made payment on the 20th of this month, the router was installed on the 23rd of this month, and I was told that activation and the password would be completed within 24hours, to date nothing has happened, I have been sending messages on their whatsapp numbers with no response or help, I call the agent Thembelihle on the 25th and she dropped the call on me,I send her a massage today the 29th of June and she gave me the contact details if my "ISP" by the name of Zama and when I called Zama she said that she will follow up for me, funny enough Zama said she will follow up but she did not take any of my details, how will she follow up without my details, she was doing that just to get rid of me, I am now stuck with a router which has no password and have already paid and I'm not being assisted.