NM
Nokuthula M
1 reviews | Active since May 2015
16 May 2024, 19:28
****ty service, empty promises, no response
Still no fiber or refund and its been 2 months, no response also since I complained on this platform really this was a *******
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
17 May 2024, 16:38Good day
Thank you for the Feedback!
We are sorry for your less than stellar experience with our customer support team. We pride ourselves in our our agent's assistance, but it seems we may have missed it completely with your query.
Please be advised that your query was passed along to the finance department so they may assist with providing your refund. Currently they we are facing a backlog, but it will be sent through once this has been cleared.
Thank you for the Feedback!
We are sorry for your less than stellar experience with our customer support team. We pride ourselves in our our agent's assistance, but it seems we may have missed it completely with your query.
Please be advised that your query was passed along to the finance department so they may assist with providing your refund. Currently they we are facing a backlog, but it will be sent through once this has been cleared.
Best regards,
Fly.Cool's reply17 May 2024, 16:38
Official
Good day
Thank you for the Feedback!
We are sorry for your less than stellar experience with our customer support team. We pride ourselves in our our agent's assistance, but it seems we may have missed it completely with your query.
Please be advised that your query was passed along to the finance department so they may assist with providing your refund. Currently they we are facing a backlog, but it will be sent through once this has been cleared.
Thank you for the Feedback!
We are sorry for your less than stellar experience with our customer support team. We pride ourselves in our our agent's assistance, but it seems we may have missed it completely with your query.
Please be advised that your query was passed along to the finance department so they may assist with providing your refund. Currently they we are facing a backlog, but it will be sent through once this has been cleared.
Best regards,
NM
Nokuthula M's updateReviewer Update
22 May 2024, 16:24Good day
I don't think any backlog would last 2 months, what am I doing in the meantime because I should be getting a service provider that wants to install my fiber not one that says its been installed although it isn't and I haven't signed for it.
I paid promptly and I therefore expected my fiber to be installed and now a refund promptly because a lot of incompetence took place and I still don't have fiber
I don't think any backlog would last 2 months, what am I doing in the meantime because I should be getting a service provider that wants to install my fiber not one that says its been installed although it isn't and I haven't signed for it.
I paid promptly and I therefore expected my fiber to be installed and now a refund promptly because a lot of incompetence took place and I still don't have fiber
NM
Nokuthula M's update22 May 2024, 16:24
Reviewer Update
Good day
I don't think any backlog would last 2 months, what am I doing in the meantime because I should be getting a service provider that wants to install my fiber not one that says its been installed although it isn't and I haven't signed for it.
I paid promptly and I therefore expected my fiber to be installed and now a refund promptly because a lot of incompetence took place and I still don't have fiber
I don't think any backlog would last 2 months, what am I doing in the meantime because I should be getting a service provider that wants to install my fiber not one that says its been installed although it isn't and I haven't signed for it.
I paid promptly and I therefore expected my fiber to be installed and now a refund promptly because a lot of incompetence took place and I still don't have fiber