PH
Porsha H
1 reviews | Active since Sept 2016
28 Oct 2025, 12:22
Triple Deduction
My account was debited thrice on the 1 June 2025. I have reached out on facebook, email and whatsapp and to date no response. I removed my card details and they had the nerve to disconnect my service in August 2025 after trying to get the amount refunded. Any other day the internet is either slow or not working at all. I am disgusted by their services. Hopefully someone will eventually reach out!
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Fly.Cool's replyOfficial
28 Oct 2025, 13:33Hi Porsha
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it must be to face multiple debits, poor connectivity, and a lack of response—this is not the standard of service we aim to provide.
We take your concerns seriously and would like to resolve this matter urgently. Please send your account details and proof of the duplicate debits to *** so we can investigate and process any necessary refunds.
Regarding the service disconnection, we are escalating your connectivity concerns to our technical team for immediate attention.
We value your feedback and are committed to restoring your trust.
Kind regrds
Fly.cool Support Team
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it must be to face multiple debits, poor connectivity, and a lack of response—this is not the standard of service we aim to provide.
We take your concerns seriously and would like to resolve this matter urgently. Please send your account details and proof of the duplicate debits to *** so we can investigate and process any necessary refunds.
Regarding the service disconnection, we are escalating your connectivity concerns to our technical team for immediate attention.
We value your feedback and are committed to restoring your trust.
Kind regrds
Fly.cool Support Team
Fly.Cool's reply28 Oct 2025, 13:33
Official
Hi Porsha
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it must be to face multiple debits, poor connectivity, and a lack of response—this is not the standard of service we aim to provide.
We take your concerns seriously and would like to resolve this matter urgently. Please send your account details and proof of the duplicate debits to *** so we can investigate and process any necessary refunds.
Regarding the service disconnection, we are escalating your connectivity concerns to our technical team for immediate attention.
We value your feedback and are committed to restoring your trust.
Kind regrds
Fly.cool Support Team
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it must be to face multiple debits, poor connectivity, and a lack of response—this is not the standard of service we aim to provide.
We take your concerns seriously and would like to resolve this matter urgently. Please send your account details and proof of the duplicate debits to *** so we can investigate and process any necessary refunds.
Regarding the service disconnection, we are escalating your connectivity concerns to our technical team for immediate attention.
We value your feedback and are committed to restoring your trust.
Kind regrds
Fly.cool Support Team