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Abubakr D
1 reviews | Active since Mar 2024
17 May 2025, 10:17
Total disregard for response to customer
Atleast some of you guys ate able to get through whereas I'm not able to get a single response at from flycool on whatsapp or the online service just the automated system responding that's it! I've trying tp get a hold of someone to assist me with an internet issue that I have as it's very very slow and reluctant but like I say all I can chat to is the chatbot I don't know what type of service just outright neglects their consumer's honestly do you not care about the business you are operating this is frustrating and sad all at once
Helpful (0)
Replies (6)0
Replies (6)
Fly.Cool's replyOfficial
17 May 2025, 13:41Good day Abubakr
Thank you for your Feedback!
Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details
Thank you for your Feedback!
Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details
Fly.Cool's reply17 May 2025, 13:41
Official
Good day Abubakr
Thank you for your Feedback!
Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details
Thank you for your Feedback!
Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details
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Abubakr D's updateReviewer Update
18 May 2025, 12:46I have shared the information that you require privately as it is sensitive information to be displayed publicly thank you
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Abubakr D's update18 May 2025, 12:46
Reviewer Update
I have shared the information that you require privately as it is sensitive information to be displayed publicly thank you
Fly.Cool's replyOfficial
19 May 2025, 10:32Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Fly.Cool's reply19 May 2025, 10:32
Official
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
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Abubakr D's updateReviewer Update
19 May 2025, 15:19I have done this numerous times it does not work the problem remains the same what more can I do
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Abubakr D's update19 May 2025, 15:19
Reviewer Update
I have done this numerous times it does not work the problem remains the same what more can I do
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Abubakr D's updateReviewer Update
19 May 2025, 15:23There are only 4 devices connected to my router my line is not overloaded multiple devices I have switched it off for 20mins and longer multiple times it does not resolve the issue I have of lagging when I conduct a speed test then result show that my download mbps and upload mbps is what it should be but the ping or latency of my line is extremely high it's up to 45ms and the average ping should be between 20ms and 25ms
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Abubakr D's update19 May 2025, 15:23
Reviewer Update
There are only 4 devices connected to my router my line is not overloaded multiple devices I have switched it off for 20mins and longer multiple times it does not resolve the issue I have of lagging when I conduct a speed test then result show that my download mbps and upload mbps is what it should be but the ping or latency of my line is extremely high it's up to 45ms and the average ping should be between 20ms and 25ms
Fly.Cool's replyOfficial
20 May 2025, 12:51Noted. Since we cannot see any faults on your line, we have succussfully alerted our maintainance team for further assistance
Ticket ID - ***5
We apologies for this inconvenience
Ticket ID - ***5
We apologies for this inconvenience
Fly.Cool's reply20 May 2025, 12:51
Official
Noted. Since we cannot see any faults on your line, we have succussfully alerted our maintainance team for further assistance
Ticket ID - ***5
We apologies for this inconvenience
Ticket ID - ***5
We apologies for this inconvenience