NM
Nicholas M

1 reviews | Active since Dec 2023

30 Apr 2024, 14:32

Tired of this poor services you call Customer Care

Absolutely worse ISP you can ask for, completely unreliable when it comes to help their customer and also unreachable able.

How can you claim to be the best but you treat your customers like they aren't there. I've been problem with this companies customer services for the last couple of months now, not once have they ever made me feel like they care about their services.

I tried to change a debit order date they suspend my line and tell I need to make a new order because their system doesn't allow to change dates and I'll be charge additional coat after it, like do you know how that sounds when you tell someone that?

0
Replies (1)
Fly.Cool
Fly.Cool's reply30 Apr 2024, 14:50
Official
 Good Afternoon  Nicholas,
 
 Thank you for the feedback!
 
 Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience 

Kindly note. Changing a debit date means we have to cancel the existing order then re-order on the day of cancellation because we schedule cancellations. Meaning your WiFi would be off until a payment is made on the new order with the new debit date.

Please note that there is no extra charges you will only pay pro-rata on your second payment.