They took more than 7 hours to respond to me

Hi Charmaine, 

Thank you for your feedback, and we’re truly sorry for the long delay in responding to you. 

We understand how frustrating it is to wait for assistance, and we regret the inconvenience this caused. This is not the experience we want for our customers. 

Please know we are working on improving our response times to better support you. If you need any further assistance, feel free to reach out 
Whatsapp: ***4 
Email: *** 
Website: www.fly.cool