TP
Tebogo P
1 reviews | Active since Dec 2016
11 Nov 2025, 09:11
They dont respond to messages or attebd to queries
They dont respond to messages on whatsapp or their website. I have been holding my phone for an hour now since 8am 11/11/2025.They put wrong details for my router, i have been struggling for months to change my password.
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Replies (1)
Fly.Cool's replyOfficial
11 Nov 2025, 15:48Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
For changing your password, kindly refer to our Live Chat on our website: www.fly.cool
Click on the FLY icon and start a conversation to change your password.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
For changing your password, kindly refer to our Live Chat on our website: www.fly.cool
Click on the FLY icon and start a conversation to change your password.
Fly.Cool's reply11 Nov 2025, 15:48
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
For changing your password, kindly refer to our Live Chat on our website: www.fly.cool
Click on the FLY icon and start a conversation to change your password.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
For changing your password, kindly refer to our Live Chat on our website: www.fly.cool
Click on the FLY icon and start a conversation to change your password.