They don't care abou...

Good day Thembinkosi 
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience 

I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
 
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
 
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
 
Please let me know if you have any questions or need any further assistance.